Ocean view 3bd condo with tropical vibes and A/C

Aloha, Thank you for the wonderful review. We’re so glad your stay at Papakea K402 was everything you hoped for. We’d love to host you again! We hope you come back to Maui soon and that we will have the opportunity to be your host again! A hui hou kakou! (Until we meet again.) Mahalo, My Perfect Stays

Aloha, Mahalo for sharing your feedback about Papakea K402. I’m very sorry your stay did not meet expectations, especially with the AC timer, the extended power outage during the storm, the elevator outage and lack of timely assistance with luggage, and the uncomfortable master mattress. We appreciate you letting us know and we will have our team look into it. We’ll review the AC controls and timer setup, confirm elevator maintenance status, and inspect the mattress so we can address these concerns for future guests. I’m sorry your request for a refund wasn’t resolved to your satisfaction; we always document guest concerns and use them to improve. We hope you come back to Maui soon and that we will have the opportunity to be your host again! A hui hou kakou! (Until we meet again.) Mahalo, My Perfect Stays

Aloha Joseph, It was our pleasure to host you. We are very proud of our Team and the Aloha Spirit we provide to enhance our guests Maui vacation. We built our business reputation on solid business principles and a strong work ethic. This condo is no longer in our property management program, but we would love to welcome you back at one of our amazing properties. Feel free to reach out to us when planning your return trip, we offer return guest discounts. It was our pleasure to host you. Mahalo

Aloha Carrie, Thank you for your great review. We do our best to provide all the home away from home feels for our guests while they stay with us here in Maui. We do provide beach towels, chairs and a cooler for our guests stay and recommend using a rental company for additional beach items. We love a well stocked kitchen and know how important sharp knives are when chefing up a home cooked meal. This unit is centrally located and the resort itself is close to some of the most beautiful beaches on the west side of Maui. The view from the lanai is spectacular. It was our pleasure to host you, you are always welcome back. A Hui Hou (until we meet again). Mahalo Nui Loa

Aloha Patti, We appreciate you taking time to leave this review. The view at this condo is amazing! The sunsets and the views from lanai are incredible, we hope you captured lots of moments and made memories that'll last a lifetime. We appreciate your feedback and the opportunity to provide even better services to our guests. This unit is centrally located to nearby shopping, dining and some of the best beaches Maui has to offer. Aloha and Mahalo

Mahalo for taking the time to share your experience. We're so glad to hear you enjoyed the beautiful setting of Papakea Resort and that the grounds and staff made a positive impression on your stay. We appreciate your comments regarding the condo and will absolutely pass along your suggestions for bathroom and window updates to the owner. Regarding the AC concern, we do want to clarify that we responded to each of your messages and sent our maintenance technician out multiple days in a row to assist. Ultimately, it was determined that the AC system was functioning properly and the issue was related to the remote settings, which we tried to help troubleshoot during our visits. In the meantime, we also provided additional fans to ensure your comfort. We apologize if this experience caused any inconvenience and are sorry to hear that our communication didn’t meet your expectations. We truly value guest feedback as it helps us improve, and we appreciate you considering Papakea again in the future.

We value our guests feedback and the opportunity that it gives us to provide even better experiences for our future guests. We do encourage our guests to reach out during their stay if there is anything needed that we could assist with and are very proud of our Team and the timely manner in which we respond and rectify situations with our guests. We responded in a timely manner to you each time you reached out about your issues and resolved them accordingly. We built our business reputation on solid business principles and a strong work ethic. We apologize if you feel failed in any way. We do our best to provide all the home away from home feels for our guest during their stay with us so they can enjoy their time exploring our beautiful island Maui. We thank you for your feedback and will look into all your suggestions to provide even better service and programs to our future guests and owners. We wish you the best. Mahalo Nui Loa

Aloha Megan, Thank you for staying with us and taking the time to leave a review.. We welcome you back anytime. Happy holidays! Aloha, Kim Marie

We are absolutely thrilled that you had a pleasant stay in our beloved rainbow state and look forward to hosting your next experience. Thank you for this wonderful review, we pride ourselves on making guests feel at home.

Aloha Carina, Thank you for taking the time out to leave this amazing review. It was our pleasure to host you. This unit is conveniently located next to everything and we're so happy you were able to experience it all during your stay with us. We do our best to provide all the amenities and feels while you stay at your home away from home. You are always welcome back, please return and stay with us again, we offer discounts for repeat guests! A Hui Hou (until we meet again). Aloha and Mahalo

I apologize, I am so sorry that you feel this way. Our company is always looking for ways to advance. All of this Information was provided in the arrival email. Our promise to our guests is to always remedy any issues in a timely manner. You hope to see you again next year. -Mahalo.

Leighann, we are so pleased to hear you had a great time and experience with our team! Thank you for taking the time to leave us a review, we appreciate it. We hope to see you again next time you return! We offer a discount for repeat guests. Until then, safe travels and mahalo.

Aloha Dena, thank you for choosing to stay with us. We apologize that the cleaning seemed to not be so thorough. We ask our guests to contact us within the first 24hours of their stay to rectify any problems and find solutions. We want the condo to be perfect for you so that you eel happy and comfortable there. Thank you for bringing these things to our attention so that we can strive to do better and keep our guests satisfied. We hope that you still had a wonderful time enjoying all Maui has to offer and hope to see you again in the future. Mahalo.

Aloha, Thank you for staying with us. We would love to host you again and turn this into a 5 star stay. Best regards!

Aloha Scott, We love that you enjoyed your stay!!! Thank you so much for your review. It helps others make the right decision for them. We hope to see you again soon. Aloha, Kim Marie