“Arboretum Retreat” city of Boston

Thank you so much for taking the time to write such a thoughtful and detailed review of your recent stay in our apartment in Roslindale. We are thrilled to hear that you and your family had a wonderful experience during your time here.

Thank you for your feedback and for highlighting the positive aspects of your stay, such as the privacy, cleanliness, and spacious bedrooms. We apologize for any confusion regarding the bathroom facilities. We strive for accuracy in our listings and appreciate your bringing this oversight to our attention. We have updated the listing details to ensure it accurately reflects the amenities available. We hope to host you again and provide an even better experience next time!

Thanks for your feedback. I’m glad you enjoyed the neighborhood. That said, this unit is clearly designed for families, especially those with teenage kids, not for three unrelated adults expecting separate large-bed rooms. The listing shows the exact layout and sleeping arrangements, including twin beds, a sofa bed, and a futon this setup works very well for families, which is who typically books this space. This is also a 150-year-old Victorian home. Creaky floors and some sound transfer are part of that character, and most guests choose this property specifically because they appreciate that historic Boston feel. Regarding the photos, a few images of the basement apartment are included to show that additional space is available if needed, but it is offered separately at an extra cost. This is stated in the listing, and nothing is hidden. Overall, the home performs exactly as described. It’s simply a matter of choosing the right fit for your group’s needs.

Dear Renee, Thank you for taking the time to provide us with your valuable feedback, we appreciate your suggestions and recommendations. We apologize for the inconvenience caused by the noise disturbance. Basement apartment is the lowest priced of all units despite it is new and two bedrooms with all modern bells and whistles. But noise insulation is weak and depending upon what kind of people we get upstairs it vary how the sound transmission is . Most vacationers do city tours during day and crash when they get home . So overall we got very seldom any noise complaints but people sensitive to noise must know this . We have disclosed this in listing and also communicated through messages Your suggestion on adding essentials such as salt & pepper, as well as a larger microwaveable cooking dish, is certainly appreciated and we will look into providing these items to improve our guest experience. We're glad to hear that you overall enjoyed your stay and thank you for your recommendation. We hope to have the opportunity to welcome you back in the future. Best regards, Priyanka