The unit itself is located on the second level, meaning you must climb a fairly long, steep set of stairs to enter the home, which could be problematic for someone with medical troubles. The condo is a good size and has two nice balconies. The pool area is quite lovely and serene. My only complaint about the home was the noise of the garage doors. They are extremely loud and are located directly below one bedroom and the dining area.
When I booked the condo for 5 months, I was charged a higher amount than what Barry and I had agreed upon. He quickly got this adjusted and explained this was a mistake on HomeAway's side. My credit card was charged a foreign transaction fee amounting to about $300 and the rep I dealt with was quite slow and unwilling to help.
Upon arrival, all shades were closed. When opening the living room blinds, the center window's shade broke. Barry contacted someone to fix it; unfortunately, it took 2 weeks for him to arrive.
When I climbed into bed the first night, I pulled the bedding back and the sheets were very stained. It looked as if someone had spilled a bowl of spaghetti sauce (I'm hoping that's what it was!) on the linens. There was also a long tear in the sheet at the foot of the bed and the linens did not smell clean. I emailed Barry and Srie about this, including photos, but never received a response. The previous guest had some red wine explode in the freezer. This had not been cleaned at all by them or the cleaners and I cleaned it out.
On my first full day, I discovered a light burned out in the master bath. They had several spares on hand but none that fit here. I purchased a new bulb and replaced it, to which Barry insisted he would compensate me for.
Barry and Srie were typically good about responding to my messages. One was that I was having a minor problem with roaches. I purchased some spray and frequently sprayed around the garage, driveway, and entryway. Again, Barry said he would reimburse me for this.
One night, I took some garbage to the garage and closed the door behind me. I wound up locked out and had to get a locksmith.He said the lock was going bad and demonstrated how it was randomly locking. Barry did follow through and sent me a check for the cost of the locksmith.
Before entering into a contract, I asked what would happen if I wound up cutting my stay short. Barry assured me I would be refunded for the time not stayed. I notified them Dec 6 that I would be leaving 5 days early.