AQUASCAPE: Hermosa Casa con Piscina Privada y Gran Terraza a 1 Cuadra de la Playa!

Thank you for taking the time to share your feedback, Jeff. We're glad to hear you enjoyed the home, its multiple decks, and the beach accessories provided in the garage! We do apologize for the overflowing trash cans and understand that having those items remain on the property after your arrival was disappointing. The home had departing guests the same morning as your arrival, and while our team works hard to prepare everything for incoming guests, some services, such as scheduled trash collection, may occasionally take a little additional time. We're glad the trash was collected the following afternoon, but we certainly understand the inconvenience. We also understand your disappointment regarding check-in. Our standard check-in time is 5:00 PM, and because the home was occupied immediately prior to your arrival, our housekeeping team needed the full turnover window to thoroughly clean and prepare the property. We always do our best to accommodate earlier arrivals whenever possible, but unfortunately, we weren't able to do so on this occasion. We appreciate your feedback and are glad you enjoyed the home overall. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for another beach getaway!

Thank you for sharing your feedback. We’re glad to hear that you otherwise enjoyed your stay, but we’re truly sorry for the unsettling experience you and your family had when someone unexpectedly entered the home. We completely understand how frightening that must have been, especially for your daughter, and we sincerely apologize. We take situations like this very seriously and understand your concerns regarding communication. We appreciate you bringing this to our attention and will be reviewing what happened with our team to help ensure something like this does not happen again. Thank you again for your feedback and for staying with us. We hope we’ll have the opportunity to provide you and your family with the comfortable and worry-free experience you expected in the future.

Thank you so much for your review, Chrissy! We’re so glad to hear you enjoyed your time overall. We’re sorry to hear there was some confusion regarding beach access. While there are neighboring areas with private beach frontage, the nearby beach access points available to guests are public. If any guest ever experiences difficulty accessing a public beach area, we always encourage reaching out during the stay so we can help point them in the right direction or direct them to local resources if needed. There are also several nearby public access points available, which can sometimes offer an easier experience depending on the day. Thank you again for your feedback—we truly appreciate it and hope to have the opportunity to welcome you back for another beach getaway in the future!

Thank you so much for your wonderful review, Scott! We’re thrilled to hear that Aquascape was the perfect end-of-summer getaway for your family and that everyone enjoyed both the private spaces and shared gathering areas. We’re also glad our team could promptly assist with pool maintenance and help make your stay as comfortable as possible. It was a pleasure hosting you, and we hope to welcome you all back for another relaxing beach escape soon!