6/10 Aceptable
Jeff L.
29 de mayo de 2024
Le gustó: Check-in y comunicación
Property not as advertised
Unfortunately, this property was vandalized by the previous renters, who wrote with black permanent marker on the white walls and on a leather stool. There were stains on the carpets from food and beverage spills that also left the home with a carpenter ant problem, both upstairs in the bedrooms and in the kitchen/living room. The owners had tried to clean the house and I am sympathetic to their situation, as some of the writing on the walls contained racial slurs. But, we feel we should have been notified of the condition of the home and offered a full refund BEFORE arriving. This is not an inexpensive rental and there were other homes available in the area that had availability. The home is large, spatious and was nicely decorated and would have been worth the price if it was in the condition that we expected and if it contained the supplies to match the size of the home. The many kitchen cabinets were largely empy; there were only 4 plates, 4 bowls and limited forks and knives. There were not enough bath towels and the owners ask for an additional $20 to use the washer and dryer. I contacted the owner, who was aware of the issues, and while he was apologetic, he did not offer any compensation except for a discount on a future stay which will obviously not happen, especially as we are from cross country. I had simply asked for the cleaning fee and the mandatory insurance fee to be refunded but was denied this request.
Jeff L.
Se hospedó 2 noches en mayo de 2024
