6/10 Aceptable
Linda L. L.
2 feb. 2025
Le gustó: Limpieza, comunicación, ubicación y veracidad del anuncio
No le gustó: Check-in
Disappointing stay at a former favored spot
We love this location, having stayed here several times in the past. The unit was clean, bed comfortable and kitchen fully stocked, as expected. And the proximity and easy access to the beach is near perfect, so we had an enjoyable stay on TI. However, the complex's management has changed in the past year, and it definitely will cause us to rent elsewhere in the future. We received inconsistent answers from our inquiries about the elevator status, from it was working to it worked only on certain floors to it was not working, which, it turned out, it was not. Walking up two flights was OK for us, but several guests we talked to on upper levels were hugely distressed at lack of info they received on the elevator's continued outage. When our guests arrived, the management company refused to let them park in the several empty spaces that previous management had allowed on a first-come first served basis. Check in was confusing, as we were directed to Sunset Vista, but Sunset Vista couldn't help us because they didn't own our unit. It took a couple of calls to our rental agency to finally get our security code to our unit. Further, there was no on-site manager we could talk to during our entire two-week stay. We understand the complex suffered significant damage during the season's two hurricanes; however, the lack of information and support left a very sour taste. Lastly, by accident, I discovered that our unit's code worked on at least one other unit.
Linda L. L.
Se hospedó 14 noches en enero de 2025
