6/10 Aceptable
Jan H.
23 oct. 2025
Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio
No le gustó: Limpieza
When we first arrived, we had housekeeping, come up and steam clean the laminate flooring. There was something sticky left on floor in kitchen, & countertops were nasty. We later found an uncleaned broiler pan in oven. Couch in living area is light gray, & has stains all over it. We covered it w/clean sheet we found in the closet b/c we just really didn’t want to sit on it. Air conditioner was frozen up when we arrived. Didn’t notice until next day that temp was set on 67 but never got below 71. Once we alerted resort staff, they sent an outside company to fix air, which actually took a day & half as the ice had to melt before they could deep clean the unit.Other than those issues, we had a great stay. We had infants through teenagers and then us older grandmas. The facilities had something for everyone to enjoy. The balcony was quite large, there was plenty of room for everyone, there was a pool for any need. The Littles really enjoyed the lazy river. The teenagers enjoyed the tiki hut by the pool (which is only open during the weekend). The outdoor facilities are very beautiful and well kept. We were able to walk to a little ice cream shop right down the street and putt putt was only about two blocks walk. The resort staff were very responsive to all of our needs. After the shock of the first couple of days (cleanliness upon arrival and air conditioning issue), we enjoyed our stay.
Jan H.
Se hospedó 5 noches en octubre de 2025
