Moderno 4 hab/3 baños, vista al estanque, WiFi rápido 600Mbps - Sala de juegos temática Star Wars

Happy to hear you had a good time!

Always a pleasure hosting you and your family...see you next time :)

Happy to hear you enjoyed your stay!

Great to have you back!

I am so glad to hear you had an awesome stay. We look forward to your future stay with us :) Snowbirds Rest @ Sandy Ridge

So glad to hear you and your family had a great time - thanks for being great guests!

Thank you for your feedback - glad you had a good time!

Glad to hear you enjoyed your stay :)

I am happy to hear that you had a wonderful stay while at Snowbirds Rest @ Sandy Ridge. Sorry that the pool light didn't work during your stay but it has been fixed/replaced and it is in working order! Look forward to "seeing" you again :)

It was unfortunate that the pool heater stopped working and we appreciated your understanding while we got it replaced. Glad to hear you enjoyed your stay

Thank you for your review. We hope to see you soon!

Glad to hear you enjoyed your stay!

Guests are encouraged to contact our property manager should issues arise (low on battery, items not working, etc). The home is equipped for 8 people - there are items provided to accommodate, and extra plates/bowls, etc are stored on the higher kitchen shelves, above the “everyday” items. There are 3 smart TVs in the home, 2 have cable and 1 has “streaming” capabilities.

Unfortunately, critters cannot be avoided in Florida however guests are encouraged to contact our property manager so they can assist with issues that arise during guests’ stay.

Guests are always encouraged to contact property manager if things arise during stay so that it can be addressed right away. Unfortunately, we cannot make it right if we are not aware… Findings at post-checkout: one side of table tennis net is ripped at the top so the net isn’t as taut and a nut had come out of one of the leg supports - this has now been fixed. The thermostat is preset but it can always be manually adjusted if necessary.

Thank you for your review. We are happy to hear you had a good time. We don't keep a supply of staples like paper goods, detergents, etc as we have found that not all guests like what is provided and prefer to have their own personal choice of items like that to use. Minimal food items and/or spices are not left behind for the safety of all our guests (contamination, allergies, etc). Hope to "see" you again. Snowbirds Rest @ Sandy Ridge

We are sorry to see this. We strive to provide exceptional customer service however if we are not aware of issues, we cannot address them. We provide basic items (ie. dish detergent, sponge, toilet paper, hand soap, etc) however, unlike a traditional hotel, guests who stay for a longer period of time do bring along their own supplies. It was never reported to us that guests found rooms or furniture dirty - if we had known, this would have been addressed immediately. The pool heat was reported to have been an issue and we did refund the guests. Guests did not report to us that the dryer was making noise that bothered them. We have since discovered that there was an issue. UPDATE: dryer has been replaced.

We are sad to hear guests were not 100% satisfied. Any issues brought to our attention are taken seriously and dealt with immediately by the property manager or owner. We understand guests are on vacation and we will do our best to accommodate. The pool deck area has a lanai which helps provide shade during certain parts of the day. There is an outdoor table with chairs plus 2 Adirondack/Muskoka chairs for guests in the pool area. For additional items guests wish to have, it is possible to rent them (additional fee applies). The dryer was admittedly making noise and we did reach out to ask if we can send someone in, keeping in mind it may inconvenience the guests however we never received a response. UPDATE: the dryer has since been replaced. As for the lake drying up…unfortunately, this is beyond our control as Florida was experiencing a draught. We hope this helps

Happy to hear you enjoyed your stay!

We ask guests to refrain from turning the thermostat below 74* as that will prevent the pipes from freezing...if the pipes freeze, it will result in no AC for our guests which would be a bigger problem in and of itself in the hot Florida heat. As for loading the dishes and/or the bedding and towels for a wash cycle - this is not a requirement. We simply suggest that if guests had time to help with that, it would be a nice gesture rather than leaving a big mess for the cleaning crew. We schedule pest control on a monthly basis as bugs in Florida are unavoidable.

It is unfortunately that reports were not made immediately to our property managers as that is the quickest and best way to get things sorted out right away. Sorry to hear about the door lock/battery failure but happy to hear maintenance sorted this out for you.

Always happy to help whenever possible to make sure our guests have an enjoyable stay. Glad you had a good time!

Congratulations on your son's graduation! I am so happy to hear you had a great time celebrating this milestone. All the best...

Thank you for your feedback - much appreciated!