Sooke Waterfront Retreat – Hot Tub & Dock Access

Thank you for your feedback—we take concerns like these seriously and want to clarify a few points for accuracy. The dining chairs are regularly cleaned after each stay; what you may have noticed are signs of normal wear rather than dirt. Similarly, the frying pans and laundry hamper show signs of use over time but are cleaned thoroughly between guests. Regarding the recycling and garbage, this was due to a missed scheduled pickup. The bins are located a fair distance from the suite and typically do not impact the guest experience, but we’ve addressed this to prevent it from happening again. The beeping sound in the kitchen was not brought to our attention during your stay. We only became aware of it after a construction worker assisted in resolving it. Had we been informed earlier, we would have been happy to address it right away. For the shower, the discoloration you noted is due to sealant wear rather than cleanliness. We had informed you of this and already have the materials ready for repair, which requires about 24 hours to properly set. There were ample pillowcases available in the unit, and additional linens were provided when requested. Lastly, the construction work was in a completely separate lower unit and does not affect the privacy or use of the space you booked. We always strive to provide a clean and comfortable environment and will continue improving based on feedback.

Thanks for taking the time to share this detailed feedback. Our cleaners are responsible for inspecting the property between stays and reporting any damage they notice. There was no report of burn marks on the blanket before your arrival, and the damage was reported to us after your checkout. We understand that you're upset and that you feel the damage was already there. However, based on the condition documented before and after the stay, we have to follow our standard process and will submit the damage claim for the replacement of the blanket. Regarding the stovetop, we're sorry that it caused some inconvenience during your stay. Three of the burners are currently working and available for guests to use. The stovetop information is also included in the check-in message provided to guests. As for the bedroom layout, you can see how the rooms look in the listing photos, so we're not sure why that was brought up in the review. We wish you had brought these issues to our attention during your stay so we could have had an opportunity to assist or address any concerns while you were at the property.