Unique cabin in the city pool home

We strive to provide a comfortable and well-maintained home, as reflected in all our previous reviews, and we regret that your experience did not meet your expectations. But no way is it acceptable to try and extort money from a host. Especially when things you stated were not true. I do want to note that we were not contacted during this stay regarding any of these issues, instead I was informed unless I want a bad review they wanted compensation. We have a water softener the water is very conditioned there is no soap build up as a walk through was preformed the day of their arrival, however we now added non-slip guards as an additional safety precaution. The microwave and stove are both working perfectly, we did inspect them to ensure they are functioning properly which they are using a heat device to read temperature. The kitchen drawer knob was secured one was slightly loose, and the refrigerator, while older with cosmetic wear, works perfectly and is cleaned thoroughly after every stay. Also the refrigerator closes just fine. Regarding the bed, the prior guests bent the center support rail just before this last-minute Christmas Day booking. A replacement bed was ordered immediately but did not arrive in time. A temporary extra support solution was used to ensure extra stability for your safety. Which actually is stronger than the bed leg and did its job perfectly! Noise from neighboring properties is unfortunately outside of our control, though we do request quiet hours from our guests. Sometimes during holidays the homeowners do have parties and company of their own. Especially Christmas Day when you booked for. The house number placement is on the fence at end of the driveway the house is too far set back to see numbers from the street. Although I will add to the house also