Esta opinión proviene de un sitio asociado de confianza y no está verificada.
4/10 Mala
Nathan D.
28 jul. 2025
Gorgeous Property with Unfortunate Pool Malfunction
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We recently completed a stay at Serenity Lake and truly loved the home itself — it’s beautifully designed, spacious, and well-maintained. The layout was perfect for our group, and the atmosphere was peaceful and private. Communication with the property management team was responsive and friendly throughout our stay.That said, we did encounter a couple of significant issues that impacted our experience.First, the propane tank on the grill was completely empty upon arrival. While they did deliver a replacement a few hours later after we reported it, it meant we couldn’t use the grill as planned that day.The bigger concern, though, was with the pool. The heater appeared to malfunction and continuously heated the entire pool to hot tub temperatures. We woke up on Day 2 to find the pool at 100 degrees, which was unsafe and unusable for swimming — disappointing considering the pool was one of the main reasons we chose this home. After we reported it, the team wasn’t able to get a pool technician out the same day, so they turned off the heater entirely — which meant the hot tub couldn’t stay warm either. By the time we checked out, the pool had cooled to a more comfortable 91 degrees, but unfortunately we missed out on a full day of pool use.While I understand that issues can arise, we were surprised that no form of compensation or goodwill was offered, especially given the premium rate we paid and how significant a feature the pool is for this property.A small note: the home doesn’t provide any hand or body soap in the bathrooms, which may be standard for some vacation rentals, but was unexpected.Overall, the house is gorgeous and the team was responsive, but the conflict resolution around the pool issue didn’t meet our expectations, and that did impact the overall experience.
