2/10 Terrible
Dianne P.
11 dic. 2024
Le gustó: Ubicación
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
DIRTY and DISGUSTING
I communicated with the owner that we would like to check in 2 hours early, not realizing we would be charged an additional 25. I communicate back to the owner that I wasn't paying the 25 and would check in at 4:00. The owner never communicated anything back to me, so we proceeded to the property and found it disgustingly dirty. There were dishes in the sink, the bed wasn't made, dirty linen was piled on the couch, there was stuff in the toilet (really disgusting), there was pasta and spaghetti sauce on the floor and the stove, and there were dirty q-tips in both the kitchen and bathroom. I attempted several times to get in touch with the owner, who finally, after an hour, got back to me that he was sending the cleaners over to clean the place. I waited downstairs and the 3 cleaners showed up at 3:45. There was no way that place would be cleaned by 4:00, so we made alternate plans. The owner did reach out to us at 4:15 stating that the place was cleaned and ready for us to useWe have never been so disappointed in a place than we were with this one. When we complained and stated that we were taking our business elsewhere, the owner had the brass iron balls to state that he was only refunding 1/2 of our money. We did not use his services; therefore, he didn't deserve ANY of our hard-earned money. We have used Vrbo previously and have never had an experience like this before. This owner should be taken off of Vrbo if he intends to treat customers in such a manner.
Dianne P.
Se hospedó 3 noches en noviembre de 2024
