Western Catskills Paradise - Four-Season Mountaintop Retreat

Guest did not contact us at any time after arrival with any concerns or communications. We have been sharing our beautiful home on this and other sites for over 8 years with more than 250 completed reservations and 150+ reviews, and have never received a complaint regarding cleanliness, or 3-star rating. We are always available for our guests to respond to needs or concerns during their stay. We are proud to maintain a 5-star rating.

Based on the amount of damage you did...Torn Carpeting, broken screen doors, intentionally broken badminton racquets, books strewn everywhere, white powder/granular dust, brake cleaner sprayed, and 3 dead birds left in a heap, and how trashed you left the house and property we would never rent to you again. So you don't have to worry about the refrigerator draws that you lost or whatever you did with them...

As evidenced by our 8+ years and over 100 Excellent and 5-Star reviews on at least 4 websites, we take great pride in delivering a neat, clean and relaxing environment in a Country setting for our guests to enjoy. Families with children and pets of all ages find our property to be an especially welcoming retreat where they can feel right at home! We have dozens of repeat guests and some groups that make a "Getaway" at our property a tradition multiple times per year. While we certainly strive to upgrade the furnishings as needed, this is often not possible during the very busy holiday and summer seasons. As you may have noted we have recently installed new carpeting on the stairs and the upper level. The carpeting and furniture on the first level bears the brunt of heavy foot and pet traffic as well as the sometimes careless handling of food and drink by guests. With a constant parade of large groups, sometimes 20+, and since we are pet-friendly, you can imagine these ares are the most difficult to maintain. These items are regularly steam cleaned several times per year, and spot-cleaned whenever necessary. As stated on our listing we do not provide firewood for guest use. However, I made an extra effort to accommodate your special request for firewood on-site. I spent much time and multiple phone calls including correspondence with you directly locating a contact to deliver firewood for your 3-day stay. It is unfortunate that you felt there was insufficient communication in spite of the numerous interactions that we had. However we do take pride in our prompt response time and willingness to accommodate any questions and/or requests that may arise from our guests.