The condo looked much better in the listing photos than it did in person and was not properly cleaned or ready for guests when we arrived. We found cleanliness issues throughout the unit, including the bathrooms, showers, toilets, floors, and patio area. On top of that, the toilets and sinks were not working properly, lights were burned out, the shower door did not work properly, and the patio screen door fell off while the cleaners were there.Management made the situation even more frustrating. We reported the issues immediately but waited nearly 24 hours for cleaners and had to repeatedly follow up for updates. We specifically asked for the unit to be thoroughly cleaned. When the cleaners finally arrived, they only touched up a few things rather than thoroughly cleaning the unit, and it was still not at an acceptable standard. We were also never given the name of a person we could communicate with—every text and VRBO message was simply from "management."We canceled the remainder of our stay and moved to another property. Management finally refunded the cleaning fee after several requests for a partial refund. They also said they would refund unused nights if they were rebooked. Their listing later showed the condo unavailable/booked for several of those nights, yet we received no refund.Very disappointing experience with both the condition of the property and the way management handled the situation.