Sea Esta Suite | Located On Iconic Duval w/ Pool

Thank you for your feedback, Matthew. We’re glad you enjoyed the location, layout, and private parking. I’m sorry the follow-up on the bathroom ceiling was frustrating. The photos came through on our end later that day. Once we received them, we offered to arrange a visit that evening, and you let us know that any time the following day would work. The next morning, we messaged you that our cleaning crew would be there shortly, and you let us know you were checking out early. Our team found condensation around the AC vents and cleaned the affected areas. If a photo or message hasn’t come through, calling our office or replying in the app is a quick way to reach us. An earlier follow-up through either channel could have helped us arrange a visit sooner. We also recognize that we could have checked back sooner after your initial report, and we appreciate you bringing this to our attention. We’d be happy to welcome you back and look forward to staying in closer touch during your next visit so we can address any concerns promptly.