Solterra 10 Bed Luxury Oasis. 5252

Hi Janelle, We greatly appreciate your recommendation and look forward to welcoming you again in the future. Best regards, Carl and team

Thanks so much for staying with us and for the lovely feedback! We’re really glad the space worked well for your group and that you enjoyed the private pool and yard. Happy to hear our quick responses were helpful too. You’re welcome back anytime! Best regards, Carl and team

Hi Chantel, Thank you for your feedback regarding your family vacation trip. We are glad to hear that the property met your expectations and that we were responsive to your inquiries. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We would be pleased to welcome you back in the future. Best regards, Carl and team

Hi Linda, Thank you for your feedback. We are glad to hear that your experience met your expectations and that the check-in process was seamless. We hope to host you again in the future Best regards, Carl and team

Hi Josh, Thank you for your feedback. We are glad to hear that your experience met your expectations and that all amenities were prepared as promised. Your satisfaction with the cleanliness and condition of the property is greatly appreciated. Thank you once again for choosing us, and we hope to welcome you back in the future. Best regards, Carl and team

Hi Lakisha, Thank you for your detailed feedback regarding your recent stay at the property. We appreciate your commendation of our communication, as we strive to provide excellent service. We look forward to welcoming you back in the future for another enjoyable experience. Best regards, Carl and team

Hi Leila, Thank you for your positive feedback regarding your recent stay. We are glad to hear that you found the house to be amazing and well-maintained. It is gratifying to know that we provided you with outstanding customer service, ensuring your needs were met promptly. Your recommendation means a great deal to us, and we appreciate your acknowledgment of the property's alignment with its advertisement. We look forward to welcoming you back in the future and providing you with another exceptional experience. Best regards, Carl and team

Hi Francisco, Thank you for your detailed feedback. We are glad to hear that you found the accommodation spacious and that we were efficient and responsive. We appreciate your understanding regarding the AC settings. For optimal performance and to ensure the longevity of the unit, it has been set and locked at a comfortable temperature of 72 degrees. Adjusting it to a lower setting could potentially shorten its lifespan. Your insights are valuable to us, and we are glad to know that you had an enjoyable experience overall. Best regards, Carl and team

Yes the property did have bed bugs which we spent $5000 to have a professional company come out and take care of them. No previous guests had any so since they are transient its possible any guest could have brought them in. They were in one room only. This guest is absolutely not telling the truth on what happened. We were definitely not nonchalant about it as she states. We immediately offered a full refund for their entire stay and did that immediately that day. It takes a few days to get the refund back on their card as it would with any refund from any credit card as everyone knows. At no time did we refuse any refunds at all. We could not offer her alternate accommodations as we did not have any homes to move her to. The mattress definitely was not filthy and as a matter of fact the mattress is brand new just 3 months ago as most were replaced. We never once rushed them to leave, only asked them to let them know when they checked out so we could get the team in for treatment asap. We certainly understand that the situation was not ideal but we tried to assist and processed the refund for them within an hour of being advised and tried to help them the best we could. I can assure everyone that the home received Heat Treatment through the whole home and confirmed no bed bugs at all. We have had 3 guests since with no issues to confirm this.

As you did not leave a comment, we would really appreciate it if you could share more details about your stay so we can better understand what went wrong and how we can improve. Your feedback is extremely valuable to us, and we hope to have the opportunity to welcome you again and provide a much better experience. Best regards, Carl and team