Bay Oaks E-03

Dear Henry, We appreciate you taking the time to share your feedback. As a gesture of goodwill, we provided a $500 credit at the conclusion of your stay. We truly wish we had been made aware of these concerns earlier, as you were in residence for a full month and notified us just two days prior to departure. Our team is always available to address issues promptly, and we would have welcomed the opportunity to resolve them during your stay. Regarding a few of the specific items mentioned: the television was confirmed operational prior to your arrival, pool chairs are available for guest use and are not reserved exclusively for owners, and construction on the property is limited to 8:00 a.m. – 5:00 p.m., Monday through Friday, in accordance with association guidelines. The elevator did experience a temporary issue but was repaired as quickly as possible. Our arrival information and messaging consistently encourage guests to contact us immediately with any concerns, and we maintain a 24/7 emergency line to ensure prompt assistance. We regret any inconvenience or confusion you experienced and wish you the very best in your future travels. Sincerely, Karen Siesta 4 Rent