Chelsea Charm : 3BR Retreat Near High Line

It was a Pleasure Hosting you.

It's a pleasure hosting you. Hope to see you again.

Thank you for your stay and for taking the time to share your feedback. We're glad to hear you enjoyed the location and appreciated the proximity to Chelsea Market, the High Line, restaurants, and public transit, as well as the new furnishings and kitchenware in the unit. We sincerely apologize for the communication gaps you experienced during your stay. While we strive to respond promptly to all guest inquiries, it’s clear we fell short in a few key areas, including the delivery of K-cups and the delayed response regarding luggage storage. We understand how frustrating that can be, and we are reviewing internal procedures to ensure better consistency moving forward. Regarding the coffee setup, we appreciate the note. We'll be more mindful about making sure there is both a proper brewing method available and supplies for whichever machine is provided. As for the seating and layout, we value your input. While the space is set up to accommodate six guests for sleeping, we understand that the communal seating may feel limited for larger groups but there is 6 seatings in the living room and dining area. We'll take a few adjustments into consideration. Lastly, we’re sorry to hear that the stairs came as a surprise. The fifth-floor walk-up is clearly listed in the property description, but we understand that it’s easy to overlook in planning. We’ll look at ways to make this information more prominent for future guests. We truly appreciate your constructive comments and will use them to continue improving. Thank you again for staying with us, and we hope to host you more seamlessly in the future. Warm regards,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, but we must respectfully clarify a few important points. The property was professionally cleaned and fully prepared prior to your arrival, with all amenities—including the TVs and air conditioning—confirmed to be in proper working condition. There were no reports of mold odors or cleanliness issues prior to or after your stay, and the unit’s walk-up layout, including stairs, is clearly disclosed in the listing description. Shortly after checking in, you informed us that you had found an alternative place to stay with a family member and requested to cancel the rest of your reservation for a full refund. We kindly explained that our cancellation policy does not allow for refunds in such cases once the stay has begun. We did our best to respond to your concerns, including sending a team member to the property to follow up. While we regret that your trip did not go as planned, we believe the listing accurately represents the property and that we upheld our responsibilities as hosts. We wish you the best and appreciate your understanding. Sincerely,