5 Star Custom Luxury 4 BR Retreat access Gulf, Sun Splash Key West Express & RSW

Hi Bridget, thank you for your four star review. I’m just wondering, which bed was it that you thought was not comfortable? Thank you for your booking. Hope you had a great time while you were down here despite the weather.

It was a pleasure to have you stay! Thank you all very much!

Thank you for your wonderful review! B Come again soon Regards George and Tina

Hi Laura, Hope you are doing well and enjoying the last of the summer. We are now setting up for our winter guests and sending messages to our 5 star guests. You are probably not thinking Christmas yet , but if you are … I opened up Christmas and January , so if you are considering coming to florida over the holiday , look us up for your home away from home florida paradise. Take care Stay well and hope to hear from you again for

Thank you for your lovely review. We hope you will make this HomeAway from home vacation place! Tina +George and our property managers Laura + Debbie

Thank you so much for your review, Shelley. We're so happy you all had a great time and appreciate having you as guests. We welcome you to come stay with us again in your future travels to Southwest Florida! I was not aware that the ice maker had stopped working and truly apologize for that. It appeared to be making ice when I looked after you checked out, but will definitely have maintenance look into it. We strive for everything to be just right for our guests. We wish you all the best! From the team at Pines & Palms, Laura, Tina and George

Thank you David, We are so glad you enjoyed the house. You were wonderful guests hope to see you again next year. Take care of yourselves. Best regards Tina

Thank you David for your lovely Review. Hope you will come back to visit for your next trip to Florida. Have a great week, Best Regards, George & Tina.

Thank you much Michael for your wonderful review. You’re a wonderful Ge S I hope you will come and visit us again it was a pleasure to have you and enjoyed talking to you. I’m glad you had a great week this week for warmer weather. Best regards George and Tina

Good morning Andrew just wanted to thank you for your glowing review. Boy you were busy! I’m glad you had a great time come back and visit us again. Take care, George and Tina.

Thank you, Stephen, for your glowing review! Happy Spring! We are so glad you had a great stay. It was exciting redecorating and adding the new furniture and bedding. So happy you enjoyed the improvements. We are looking forward to your next visit. Have a lovely Easter and hopefully you will find your way back to us again. We love having great Guests such as yourself, so glad you felt at home in our piece of paradise. Best Regards, George & Tina.

Good Morning, Thank you for the glowing review you gave us , we will do the same for you. We hope you will come again and make us your vacation property again. We love doing what we do , and it is so gratifying to have wonderful guests like you come to share our slice of paradise and love it as much as we do . God bless you all . Hope you come back again to visit. Best regards George & Tina

Hi Lauren, Thank you for the glowing review! You were wonderful guests and are welcome back anytime!! It was a pleasure to host you at our piece of Paradise. We were so glad you had a great time and look forward your visit next visit. We are delighted you enjoyed the house, as much as we do. Now you have a great place to call your vacation place!!! We look forward to hosting you again later in the year. Best Regards, George & Tina

Guest William Horn To whom it may concern: The last guests at Pines & Palms need to have a claim for damages attached to the account. (2 cloth hampers to be replaced due to damage) 1. One beige hamper was stained by something that leaked at the side and bottom. 2. The second Teal hamper was broken. Estimated value $75.00 for the blue one and $50.00 for the Beige one. Approx. $125.00 to replace. (2 stained bath towels) Off white beach towels were stained with black stains could not clean out. Approx. $ 50.00 each x 2 = $100.00 to replace. Cleaning: Because the house was left very dirty, the cleaners spend an additional 2 hours at the house cleaning. There were 3 garbage bags removed from the house. Additional Cleaning time 2 hours $100 a hour. = $200 Total of charges to the damage claim $425.00 There was an additional electrical charges for overage with the heating pool/spa of =$90.73 Do we put the $425 to damage claim and the 90.73 to the deposit? Reply to review. Good Morning William, Thank you for your review. When you booked with us you made no mention of beaches. You did mention fishing and boat rental. Ft. Myers beach is across the bridge and takes 20 mins. to get to. Ft Myers 28 mins to the Ft Myers Airport. With traffic these days it can take 30 mins as you have learned, the traffic lights are long here if you hit a red one. We are known for our canals in this area, the house is right on a canal with Gulf access. In our area we are visited by people that like the beaches and like to boat, often they bring their own or rent one. many of our guests like to golf and use the many golf courses in our area. The nearest beach is the one in cape coral about 15 - 20 mins away. I am not sure where you went to go to the beach? Sanibel Island? this is further away but incredibly beautiful. Bonita Beach is also lovely but is 1 hour away as is Naples Beach. It was unfortunate that the towels, your group washed were stained, and had to be replaced. We only charged you for the 2 that were stained with black stains, the others we did not charge for were washed with dark items and do not look the same as when you got there. We had 2 days of deep cleaning by our cleaners of a house that should take 5 hours. to clean by our meticulous cleaners. The house was used hard during your stay. Before you used the house, I explained in the cooler weather that if the pool is used over 80 degrees there may be an overage charges. We cannot control the weather. We sent you the daily itemized charges from the electric company for the week you were there. Many homes in our area charge min. of $25 a day more than we do, but we think that the choice of the pool and spa are there if it is used. depending on the temp that the pool is heated to, and the weather temp. there may be charges. Generally, our score by guests staying a week or 3 months is 5. We believe in supplying our guests with a clean well-equipped home where they can have a safe, comfortable stay. We are geared more to family vacations and couple vacations. You had told me you were 4 couples. We are not set up for groups like yours. We do not pretend to be a beach house, the next vacation with your group may be happier on Fort Myers Beach where it is more geared to large groups there for the beach and all the beach vacationers would prefer. We appreciate your comments and your input. We did not hear any complaints while you were here, I hope you generally did have a good time on your stay. Take care of yourselves. Thank you for taking the time to send a review. Best Regards George & Tina.

Thank you Roxanne and Ron for your beautiful comments hope you’ll be back again soon you were great guests