Casa victoriana en Fruita con jacuzzi y montañas

Hi Jacob, we take guest feedback seriously, and we’re sorry to hear about the issue you experienced. After speaking with the homeowner, they wanted to clarify the following:-The property was professionally cleaned and inspected both before and after your stay, and no signs of mouse activity were found during those reviews.-While the home is a large farmhouse where wildlife can occasionally enter, the homeowner works hard to keep the property clean and pest-free. They will continue to monitor the situation closely to ensure future guests have a comfortable stay.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience next time!

Hi Jennifer, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: - Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience experienced. We're glad you enjoyed the property's exterior, fun yard, and fire pit.- We genuinely appreciate the concerns you've raised about the property and sincerely regret any inconvenience you may have experienced. If these concerns had been brought to our attention during your stay, we could have worked to address them and ensure your satisfaction. Please rest assured that we will thoroughly investigate the issues you mentioned and take necessary action to resolve them if needed. - Guests are kindly reminded to accurately disclose the number of occupants, including children when booking our property. This helps ensure safety, comfort, and adherence to occupancy limits. Additionally, certain amenities, like the hot tub, have specific usage guidelines for safety and maintenance reasons. We appreciate guests' cooperation in adhering to these policies to ensure a pleasant and safe stay for all.- We want to emphasize that our property has consistently earned positive feedback from previous guests, with many rating it as a 5-star accommodation. We regret that your experience did not align with this standard, and we are dedicated to making necessary improvements based on your valuable feedback.We truly go above and beyond for our guests and are confident that future guests will have excellent stays!