Retiro en Tow en Lago Buchanan con Muelle y Kayaks

April, we're sorry that your stay fell flat of your expectations. The homeowner takes great pride in providing exceptional guest experiences. As part of their intensive cleaning routine to prepare the property for guests, they clean and sanitize the interior and exterior of the refrigerator. We can assure you it meets high standards and doesn't show signs of any mildew or mold. As we understand, the extension cord was used before your arrival and was in perfect condition. However, upon your departure, it was found damaged and not working. We apologize if you encountered a problem with it but for this reason, encourage guests to reach out while in residence so the owner can take care of the matter promptly. As evidenced in past reviews, we're confident this home will continue to host many satisfied guests! Best, the Evolve Team

Hi Lesley, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. - After making us aware of your concerns, upon further inspection, we did discover one of the three kayaks had a leak that we were previously unaware of as we had not received any complaints from previous guests. We sincerely apologize for any inconvenience this may have caused you. - During the previous guest stay we had a severe storm that produced large hail. While there was some damage done and glass broken, we were unable to remove all of it in it's entirety from the flower beds. We proactively reached out to make you aware and requested that no one go into the flower beds. We're truly sorry this happened for your stay. - We choose not to have electricity running to the dock for safety reasons and do not advertise as such. During this period of severe drought, the lake is substantially lower than in an average year, which is completely outside of our control, but we're sorry this had a negative impact on your stay. - We take our listing accuracy seriously and do not advertise the property to be on a private cove, however, it is a secluded cove and there is not a public boat ramp. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Stacey, we're sorry to hear your stay fell short of your expectations. While spiders can slip inside homes in this area at this time of year, we can confidently confirm that the home is not infested with spiders and the homeowner regularly sprays the entire property. Additionally, while we do not advertise WiFi for this home, cell service has never been an issue for any guest in the past; however, we're sorry that you were unable to reach out and voice your concerns. Cleanliness is of the utmost importance and this owner has extremely high standards for her housekeeping team and her home. As evident by past reviews, the owner goes above and beyond for all her guests and would have immediately addressed any issues in the home. We're confident this was an isolated incident and we'll continue to host many satisfied guests moving forward. Best, the Evolve Team