Zoo Getaway, 3BR Home w/ Yard Games & Comfort, Family Friendly

Thank you for your feedback. We're sorry that a few cleaning details were missed during your stay, including an item left under the couch and a kitchen utensil that should have been cleaned more thoroughly. We've addressed these concerns with our cleaning team and reinforced our inspection process. Since your stay, we've made several updates to the home, including replacing the damaged blinds with a new curtain and addressing the outdoor areas. We appreciate the feedback and have used it to make improvements for future guests.

Thank you for your feedback. We appreciate you bringing these concerns to our attention and are glad our team was able to respond during your stay. For future guests, we would like to clarify that the backyard layout is accurately shown in the listing photos and is not advertised as fully enclosed. The sliding glass door is functional and has a stopper at the bottom that must be released before opening. The upstairs lighting is also functional; some lamps have individual on/off switches, and the wall switches control specific outlets in each room. We've continued working with our cleaning team and making improvements to the property based on guest feedback.