4BR Disney Retreat! Private Pool, Game Room & Family Fun

Thank you so much we hope to host you again soon!

Thank you so much for your review John! We truly hope to see you back at our home again soon!

Hi Larry, We were at the home and personally inspected it the evening prior to your check in, there were ZERO ants throughout the home. We came to inspect after you left to show pictures to pest control & pool maintenance, and found only a few DEAD ants in the home, by the door. Which you can see in the photo you provided, that they are indeed not alive. You ONLY mentioned to us about ants in the pool and by the screen door, but in this review you stated multiple other places which indeed is NOT TRUE. if it was, you would’ve mentioned them to us when we asked for pictures and where all the ants were so we could inform pest control. Also, in regards to the OUTDOOR pool, we specifically let you know that it is an outdoor pool and bugs are bound to get in, and that you could skim it out yourself since you let us know about your issue Saturday EVENING, when you checked in Friday and we didn’t hear a word from you about ants or anything. Our pool company let us know that this is completely normal, especially in florida with this time of the year and the weather. We couldn’t get anyone out there to clean the dead ants up for you since it was again, Saturday evening & you checked out the next morning. We apologized multiple times but as we said, it was too late of a notice to get anyone out there to assist you. Thank you once again for staying with us, we hope you enjoy your next vacation elsewhere. 😊🐜

This review is literally a joke, you called us and was marking a big deal over some dust on the WiFi router and a dead ant in Florida! Imagine going to a going to a rental property and complaining about the air vent having dust and all to get some money back. Please if you can’t afford to leave your house just stay home. We offered to give you a full refund so you can leave the home and find a new one through VRBO, since the house was “so dirty” but you refused which tells us that it wasn’t that bad. We even contacted VRBO immediately, and they even said the pictures and information you provided made it seem like you just wanted a free stay. Also, we did not have any communication with you after this, so for you to LIE about our interactions making you feel unsafe and “being watched” is ridiculous. We have two cameras on the EXTERIOR of the property, one facing our pool heater and one facing the END of our driveway, which is CLEARLY stated in our listing. I feel bad for the next host that has to deal with such a guest.

Thank you so much for staying with us we hope you come again!

Thank you for staying with us!