We experienced a variety of issues over the course of the week including the key not being available, a leaky fridge, a mouse in the house, and finally the AC was broken by Day 2. Multiple calls and emails to Taylor Made were made. To summarize, my wife and I were required to take the initiative to follow up on the status of the AC throughout the week. We understand that things break but also expect that management companies respond proactively and follow up to ensure that renters enjoy their experience.
Our week stay cost us considerable $ for the week and was far from the vacation we should have enjoyed. Instead of enjoying our family time, we were constantly calling Taylor Made and frankly being miserable in the humidity and temperature. We were told "at least its cool at Night" by one of your staff members, but truth be told it was miserable. Our neighbors were outside greatly enjoying their hot tub and patio and all their noise and conversation coming straight into our open windows. As we are understanding that things can happen and break, what was absolutely unacceptable was the lack of communication
Our week stay was far from the vacation we should have enjoyed. Instead of enjoying our family time, we were constantly calling Taylor Made and frankly being miserable in the humidity and temperature. We were told "at least its cool at Night" by one of the staff members, but truth be told it was miserable. Our neighbors were outside greatly enjoying their hot tub and patio and all their noise and conversation coming straight into our open windows. As we are understanding that things can happen and break, what was absolutely unacceptable was the lack of communication, coordination and dealing with events in a timely manner.
At this point in time, over a month and a half since our vacation, Taylor Made agreed to refund us less than 20% of cost. This was after some negotiation. This provides minimal compensation to make the above situation and experience “right.” I would not recommend Taylor Made based on the level of service provided and the company’s commitment to quality and service. The negative review is not based on what went wrong but rather the way that Taylor Made dealt with the issues, followed up and ensured that we had a positive experience. Even when it was clear that our experience was far from positive, there seemed to be very minimal commitment to make the situation right.