6/10 Aceptable
Adam K.
3 ene. 2025
Le gustó: Limpieza y ubicación
No le gustó: Check-in y comunicación
Private Host vs. Property Management Host
We chose VRBO for its simplicity and reliability. However, after booking, the property manager bombarded us with texts and emails demanding we log into a third-party portal and sign a lengthy lease agreement, get wifi information, look at check in and out details. We made it clear we’d only communicate via the booking platform, but they ignored this. VRBO confirmed we didn’t need to sign, yet the property insisted, even suggesting we drive to their office to sign in person.They required an additional stop to pick up a gate opener, only for us to find the gate broken and unnecessary. The promised secure parking wasn’t provided, and the lot was adjacent to a public beach access.Despite notifying them about these issues, we never heard back. Their poor communication about guest needs contrasted with their pushiness over unnecessary documents.As experienced STR hosts with 5-star ratings, we value our space and our guest experience. This property felt transactional, lacking care or attention.Regarding the listing’s accuracy: the bed was relocated, creating a narrow 12-inch walkway. I immediately stubbed my toe on the bedframe. The space was arranged differently than the photos, with a different table and chairs, and the stove was functional but appeared unsafe. The rug (shown in the photos) was missing.The property was clean. Our first time staying with property management host, and most certainly our last. This was a two-day vacation on Christmas day.
Adam K.
Se hospedó 2 noches en diciembre de 2024
