Villa Natural, a luxury architect Villa

Thank you so much for your stay, we have been very glad to have you at Villa Natural! Martina is indeed a pearl and she makes each guests feel at home. The roof is a traditional roof which needs adjustments, we are in the process of completely changing it, it will be completed mid May. We hope to have you and your family in the future!

Thank you very much for your feedback, we are glad you enjoyed Villa Natural and it has been a pleasure having you as guests. I would like to mention that the Villa currently has 2 A/C units and will have 2 additional installed this week.

It has been a pleasure to have Shawna and her guests! Very courteous, and pleasant. Thank you, you will always be welcome at Villa Natural

And you will always be welcome!!

Allow me to complete your statements with some facts you might have forgotten. Prior to arriving to our property, and since it was your husband's birthday, you requested to have a cake, champagne, balloons, banner etc ready We did prepare the house in order for you to celebrate the birthday without having to worry about purchasing everything upon your arrival. The cost would have to be reimbursed as agreed. You have spent a night and declared the next day that you have noticed a spider in the bedroom which worried you at that time since you were are, as per your statement, highly allergic. You have left the property, VRBO has reimbursed the stay upon my approval. You have "forgotten" to reimburse the night you have spent and the birthday cake, champagne etc etc Our maid has remove the spider from the bedroom which had a size of half an inch. We have the strong impression that you wanted to entertain a party with guests since as you know the house is rather large. Most of the properties in the Cancun area do not have such a large garden and pool area. A lot of properties do not allow parties. Once done, you have managed to leave the property under the pretense of a spider and a roof leak without honoring the cost. But it appears it was not enough, you had to leave a comment with a very biased version of the events. Quite despicable.

Thank you Marylin for your feedback. The washer and dryer are located in the laundry room beside the Villa. Our maid, as I have mentioned in one of our emails is the one handling the laundry on your behalf. Regarding the condition of the road, the city is currently working on the water supply improvement which explains the low pressure and the current condition of the road. The pressure is now back up and the dogs which I believe came along with the city workers are now gone. I would also like to add that the Villa has been restored 3 years ago. Thank you, Monica

There has been a power outage for several hours, It was not due to a defect in the Villa but a power cut done by the city in the area. Our team in place which consists of our maid and property manager have advised you that it is quite rare and the issue should be solve. After several hours you have been rude to our team and have repetadly complained despite the fact that they were polite and trying to please you during this shortage. The heat might have brought you to a high level of frustration which is understandable but rudeness is not. You have declared the same day that you wanted to leave which seemed quite premature considering the fact that the shortage did not start a long time ago. You still remained in the property for several days and left 2 days before the term of your stay. You have then sent me an invoice for roughly the amount of your full rental at our property. It did not strike me first, but we have come to the conclusion that you are simply trying to get your vacations paid for using a stratagem and abusing the credibility of your hosts. It is quite shameful.