Private ocean-front cottage

Dear Nicole.Thank you for leaving Casa Playa in such good condition at the end of your stay. The cleaner let me know that you and your family took great care of the cottage.I’m hoping future travellers will read my response below to your review. Satellite TV - When I spoke with you on the phone you mentioned the tv and internet situation were a source of frustration for you in particular as you are the "techie" of the family and had tried everything you could think of to get things working. The guests previous to you confirmed that the satellite tv worked fine during their stay.  Following your stay, the owner confirmed the only thing wrong with the satellite tv was that the cables had been switched around which can only be attributed to your efforts. Internet - I appreciate your frustration with the Internet service provider "looking into the situation" and then the situation not being resolved during your stay. You contacted us every day about the internet when you arrived and then, at the request of the service provider, we asked you to send a picture of the back of the modem. The internet provider’s request for the picture was the fastest path to resolution, but only with your cooperation which was absent. As you confirmed to me on the phone, the internet service was connected but was painfully slow and would drop in and out. The Beach - You decided against bringing water shoes and were disappointed when you arrived in late August that there were none left in stores.There are multiple pictures of the shoreline from ground level, from the backyard and even photos from the air in our listing so to say that the listing does not represent the reality of the property is both disingenuous and inaccurate.Families have been enjoying this property and it's private beach (which is a highlight) for years now and not one of our prior guests has ever complained about the beach or that there’s nothing going on to keep families occupied.It is not uncommon for everyone from babies, kids, parents and grandparents are all playing in the water within an hour of their arrival!  It is out in nature and always changing in some way, but the pictures, the description and the reviews, other than yours, tell the true story of this awesome and extraordinary vacation rental here on the south shore of the Island. Thank you for taking great care of the cottage, but please be more considerate when leaving reviews that others will rely on for their travel decisions.

Thanks so much for your review and we're glad you enjoyed the property and your stay on the Island. We hope to hear from you again.