Bee Tree Retreat - Alquileres vacacionales Mr. Lake Lure

Thank you so much for your incredibly kind words! We truly appreciate you taking the time to share your experience. It means the world to us to know that you enjoyed the home, amenities, location, and our team's communication. A special thank you for recognizing Dawn. We'll be sure to share your thoughtful comments with her—she genuinely cares about creating the best possible experience for every guest, and she'll be thrilled to know she made such a positive impact on your stay. It was a pleasure hosting you and your family, and we can't wait to welcome you back to Bee Tree Retreat or another one of our properties for your next mountain getaway. Thank you again for choosing to stay with us! MR LAKE LURE VACATION RENTALS

Thank you for your amazing review! As the host to your stay, the employees here at MR. LAKE LURE VACATION RENTALS strive to make sure all guest are comfortable and make every vacation enjoyable! If your back in the area, please reach out and let us host your stay again. MR. LAKE LURE VACATION RENTALS

Thank you for an amazing review. As the host of your stay we strive to make our guest happy and accommodate their stay as much as we can. We are glad you enjoyed your stay and hopefully you will be back in the area again and let us host your stay at MR. LAKE LURE VACATION RENTALS

Thank you for the very kind words. Our entire staff works very hard to ensure a memorable vacation experience. Hopefully you will visit Lake Lure again and choose from one of our 65 Lake Lure vacation rental homes. MR. LAKE LURE® VACATION RENTALS

We know how important it is to have an amazing vacation experience. We truly appreciate your amazing review. Hopefully you will visit Lake Lure again and choose from one of our 65 Lake Lure vacation rental homes. MR. LAKE LURE® VACATION RENTALS

Hi Barbara: It is unfortunate that you penalized this beautiful home for items that were neither deficiencies in service or condition of the home, nor the quality of the home itself. You penalized us for items that are specific to your individual needs. UPON CHECK-IN, WE OFFERED TO MOVE YOU TO A DIFFERENT HOME, and you declined. I trust that if prospective Guests look at all our other amazing reviews, they can discount your comments as something that was specific to your individual needs. Greg MR. LAKE LURE® VACATION RENTALS

Hi Jessica: Thank you for the amazing review. We are so happy you enjoyed your stay. We felt compelled to reply to your comment about check-out instructions. The check out instructions are automatically triggered in our software for all of our 70 homes to be sent 24 hours prior to departure, that would be the morning of the day before you leave. In fact, sometimes we have Guests complain that even a day before is too early. All that said, we appreciate the input. We just didn't want it to mislead future Guests. We look forward to hosting you again in one of our 70 vacation rental homes. MR. LAKE LURE® VACATION RENTALS

Hi Alyson: We are absolutely thrilled that you enjoyed the home and all of the amenities and features that both the Homeowner and Management Company strive to include to create a memorable Guest experience. It's fantastic that you were able to use so many of the Resort's amenities, especially in what is typically a colder off-season. Regarding the forms and requirements, we too wish there could be less. North Carolina is one of the highest regulated real estate and vacation rental markets in the country. We have document mandates from the State of North Carolina, Town of Lake Lure, and the Resort community where you stayed. Each have their own requirements for the distribution of documents and collection of information. The VRBO documents executed by Guests do not meet the standards set forth by the State of North Carolina. Regarding printing driving directions, you are correct that the address works fine by GPS in a major airport. The reason we have your print out the directions is because Lake Lure has terrible cell service and some Guests will depend on GPS 100% of the way. When they lose service, the lose directions and get lost in the dark. Thus we advise you print them beforehand. Regarding check-in instructions, I reviewed your reservation and email history. Check in instructions were indeed emailed to you the day prior to check in, which is the normal procedure that was outlined in all your correspondence once you booked the home. I remember you sent us a screen shot of your Guest Happy Stays app looking for the directions there, but all our prior correspondence to you instructed to check email for the check in instructions. All that said, I'm extremely happy to hear you felt our staff was "always great to respond quickly" to help you with those logistics. We typically don't leave sheets in the home for the pull out couch, as most Guests don't use them and they would go "stale" sitting in a closet or drawer. Had we known beforehand you wanted them, they would have been awaiting your arrival. Again, we are happy to hear our Housekeepers delivered them immediately for you. After every stay, the Housekeeping Inspector is required to submit photos of every room. Those inspection photos attached to your reservation had clear vacuum tracks. However, we don't want to second guess your opinion. Just as with the sheets, if you would have called, we would have immediately dispatched a Housekeeping Team to rectify any deficiencies. The rag and spray we will just need to admit was human error. We strive for perfection, but sometimes make minor blunders. Hopefully that didn't cause too much inconvenience. We appreciate your input, and used your review as a training exercise in our weekly staff meeting. We hope to host another stay for you in the future. Greg Balk, Broker / Owner MR. LAKE LURE VACATION RENTALS

Lake Lure is where memories are made, and we are so happy you enjoyed your stay! Hopefully you will visit Lake Lure again and choose from one of our 65 Lake Lure vacation rental homes. MR. LAKE LURE® VACATION RENTALS