Updated Front Beach Condo w/ Resort Amenities!

From the owner: "We are glad you enjoyed the condo, location and amenities. Thank you for taking the time to provide us with your review. The bed has a luxury mattress topper to make it more comfortable. However, if it is too soft for some guests, they can remove it. We hope can host you again and feel free to remove it. The beds are new and mattresses are very comfortable by themselves. The mattress topper is to make them even softer. Our local contact is there to answer any question since our guest's comfort is our priority. We hope to host you again"

Shared from the homeowner: "We are so happy our condo and its amenities met your expectations. Thank you for your nice review. Hope to host you again!"

From the owner: "Thank you for taking your time for your beautiful review. Hope to host you back soon!"

Our staff is so glad you liked the condo and its view. It was the major reason why the condo was purchased. Thank you for taking the time to write us a nice review. Hope to host you again.

From the owner: "We are thrilled to hear that you and your family had a wonderful time at the condo! It brings us great joy to know that the stunning view, convenient location, and fantastic amenities all lived up to your expectations. Thank you so much for taking the time to share your experience with us. We truly appreciate your valuable feedback and hope to have the pleasure of hosting you again soon!"

From the owner: "We are so happy our condo met your expectations. The view was one of the reasons the condo was purchased. Hope to host you again"

From the owner: "We're delighted that the condo's location and, most importantly, the view lived up to your expectations. While our listing doesn't mention an elevator, it only mentions that access to the condo does require using stairs. The professionally taken pictures showcase the condo's elevated position relative to the ocean level. Although we advertise one pool, both pools were available during your stay and were cleaned around noon and in the afternoon. This rotation ensures that at least one pool is open while the other undergoes cleaning, a practice confirmed by the lobby, maintenance, and cleaning crew. The pools are cleaned daily, but please note that they can get busy during summer. We appreciate your valuable feedback."

We are glad overall you enjoyed your condo, the view, and its amenities. If you had contacted the local person (who always answers within minutes), he should have sent the technician to help you. The good news, the Tv is smart, and sometimes the previous guest changes the setup. The cleaning crew set it up to the correct tune. The front desk was available to help you with the luggage as well. They are stalling a new elevator and hope we can host you again, please feel free to contact the local contact next time who will go beyond to help our guests.

From the owner: " Our team is happy for the condo meeting your expectations. Our cleaning crew makes their best effort to meticulously clean and maintain it. The condo was affected by 2 hurricanes, it is a very large complex, and for the last six months, they have been updating it, painting the walls and ceiling, working on the halls' floor and parking lot, and the plumbing is already being fixed. The board decided on an ocean-look wood and colors (which are old looking, but they are new (walls and trim are practically new but painted in old/ocean-looking color. Hope to host you again"

Shared from the owners: "Thank you for taking the time to leave a review! We hope that you were able to enjoy the breathtaking view from our condo. Our listing states that it requires stairs to access the entrance, which may be difficult for guests with limited mobility; however, it has an elevator to access the unit. We apologize for the inconvenience you experienced with the elevators not working during your stay, but our HOA states that it could take months before it's fixed. We would love the chance to provide you with a 5-star travel experience, so please let us know if we can do anything to help the next time you book a vacation rental."

From the owner: "We are so glad you and your family had a great time in our place. Our staff is grateful for your review, we are grateful for hosting guests like you. Hope to host you again."

Hi Suzanne, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they would like to share the following: - The condo was updated 8 months ago and is accurately represented in the listing photos. We use professional photographers so we can be sure that our images accurately reflect each property and guests can decide before booking if the decor and style meets their expectations. - As expressed in the listing, there are no hot tubs in the complex. There are two large pools and one kiddie pool, and all of them are cleaned and maintained daily. - We reached out to the front desk and to our cleaning crew after hearing about the issue with the elevator and they let us know that it was broken but it was repaired in less than 2 hours. We're sorry this impacted your trip. Thanks for taking the time to leave your review.

Hi Stephanie, the homeowner would like to share the following: "We sincerely apologize that the elevator was not functioning during your trip. We did not find out about this until while you were in residence. Due to a shortness in staff, the pieces took longer than 2 days to arrive, and we regret that this was not fixed for your stay. This issue has since been resolved and we look forward to hosting many satisfied guests!"

Response from owner: "We are glad the condo itself met your expectations and we sorry to hear about the miscommunication issue! However, the date you booked it, Evolve sent you the local contact phone number and email address we advised our guest to contact him for a faster service, we always advise our guests to contact the local contact because he/she usually answers in minutes. We wished you would have contact him for a faster response and better service. Thank you for your review!"

Hi Sameer, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:- We're glad to hear you enjoyed your overall stay, but want to take a moment to address your concerns.- We sincerely apologize for any inconvenience you encountered during your stay. It is important to note, when you made your reservation our listing clearly noted that the elevator was not in service due to ongoing repairs between March through October and it was clearly stated stair access was necessary, but we're sorry to hear that you missed this information before making your reservation. We encourage guests to reach out prior to booking with any questions they may have. - Our records show that you reached out to our local contact after 10:00 pm the day of your check-in requesting to move to another condo. As we are not the owners of all condo's in the building you were referred to Evolve, our host for further assistance, as they would have been able to promptly address your inquiry. Unfortunately, you never contacted the manager (Evolve), the manager always answers to our guests within minutes.- After hearing your feedback, we further investigated your concerns with the switches and can confirm that all are in working order and no issues have been reported since your stay.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

From the Owner: "We are so glad the condo met your expectations. Our cleaning crew and the rest of the staff want all our guests to have a wonderful experience and worry-free during their vacation. We agree with you, the view is wonderful. It was one of the reasons, the owner purchased it. We appreciate your time to give a very detailed and wonderful review. The local contact and its crew always answer instantly to any text or call to any question that may arise during the stay. It gives peace and happiness to hosting guests like you and your family. Hope to host you again."

From the owner: ''Thank you Tom! Our cleaning crew is grateful for your nice review. We are happy to hear that you and your family had a memorable and fun vacation. The owner is proud of his condo providing the best quality of service for our guests. His and our goals is for our guests have a wonderful and carefree vacation. Thank you for taking for providing your wonderful review and rating. Hope to host you again!''

Hi Sandra. Thanks for taking the time to leave your review! We followed up with the owner after reading your feedback and they wanted to share the following: - We were happy to hear that the condo, the view, the cleanliness and the location met your expectations. - We're so sorry that the access took you by surprise. The listing states, "Although there is an elevator on-site, stairs may be required to access (if out-of-order)" so our guests are fully aware before booking this property. Additionally, we use professional pictures for the listing so the condo is accurately advertised as a top-floor unit. That being said, we did hear that the elevator will be up and running soon. - We apologize for the noise caused by the construction but were glad to hear that it was only for a short time during your stay. We try our best to provide a great environment for our guests and wish we could have avoided that hour of noise for you and your family, but the contractor stated they had to finish on that date. Thanks for your valuable feedback as we continue to improve for future guests!

Valerie, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: -"We're very sorry for the inconvenience with the keyless pad. We're glad the local contact responded within seconds and provided you with instructions on how to use it, along with the code to access the physical key. -The water pressure was low for a few hours as maintenance was being performed on the lower floor for a few days. Nevertheless, the pressure returned to normal for most of the day and night. -The supervisor replaced the umbrella and brought an extra chair. Fortunately, upon opening the umbrella, it was found to be undamaged; but she replaced it anyway. -While the unit contains 2 coolers, we only advertise one cooler. -We reached out to both the lobby and maintenance; both confirmed that the pool is cleaned daily around noon. Should guests use the pool in the morning, it might be less clean due to the routine midday cleaning. It's worth noting that a second pool was opened during your stay, despite our advertisement for only one pool. -Even though there is only 1 elevator available, we do not advertise its presence. Instead, we emphasize that the condo requires stair access, which might pose difficulty for some guests. Our professional photos depict the condo from an elevated perspective so guests are aware. -Regrettably, no problems were reported by you until the second day when the local contact called to ask about your experience with the keyless pad. This was when you brought up the issue of low water pressure. In-person permission was given to the technician by you to enter the unit. Both the local contact and the technician confirmed this. The technician talked with you, assessed the water pressure, and explained that the lower floor maintenance was the cause of the temporary low pressure. Fortunately, the issue was resolved less than an hour after you reported it. We always ask permission from guests before sending a technician to address any reported issues. Guest satisfaction is important to us and we will continue to strive for great experiences."