Overall, the property was good. It was in a good location and close to the beach. The pool was great and water was a great temperature. The condo itself was spacious for our family of 5.
However, the customer service exhibited by the property management company (Evolve) was very unsatisfactory. The communication beforehand was lacking and inaccurate. First, I had to reach out the day prior to arrival to find out what condo we were assigned. This was never communicated to me beforehand until I initiated the communication. Second, upon arrival at the property there was a gate that required a code to access the parking garage. I wasn't informed beforehand there would be a gate that required a code, nor was I provided the code prior to arrival. I had to call the property manager to obtain the code. When I was provided the code, I asked if there was a code for the door of the property. I was told yes, and then I was provided the code. Again, I had to initiate the communication to obtain the correct code. The email I received prior to my arrival said the code was going to be the last four digits of my cell phone number. However, the code I was provided was not the last four digits, and it was four consecutive numbers that probably never change and are easy to remember. Third, we never received the appropriate wristbands to access the pool. Upon reaching out to Evolve to inform them, they were not aware the wristbands had changed to access the pool. I was also told this would be rectified and the appropriate wristbands would be provided to us the next day. As the next day continued to progress, I never heard from Evolve. Therefore, I called them to only be informed they were unable to provide me the appropriate wristbands. Luckily, those who were enforcing the policy listened to our explanation and allowed us to access the pool. However, each day we had to explain ourselves to those who monitored access. One security staff person even responded that Evolve has repeatedly failed to provide guests with the appropriate wristbands to access the pool. Finally, the dryer in the unit wouldn't work properly. It would work and then shut off prior to finishing repeatedly. Due to Evolve's actions on other matters, I didn't report this to them until after I left.
Again, the property itself was good. Evolve's lack of customer service was unsatisfactory.