Gulf Views 4812 Tram, wifi, beachfront. Sleeps 8 best rates at Westwinds! Private beach

Thank you for taking the time to share your feedback. We're glad you enjoyed the beautiful décor and Gulf views from the condo. Westwinds 4812 offers a west-facing Gulf view, as shown in our listing photos. While the balcony does not overlook the pool, it provides beautiful views of the Gulf of Mexico and coastline. We apologize that the original beach chairs were not in acceptable condition. We're glad we were able to provide replacement chairs during your stay. We provide complimentary portable beach chairs as a convenience for our guests, rather than a full beach chair rental service. Regarding the televisions, the condo offers cable TV, but we do not advertise smart TVs as an amenity. Mattress firmness is a personal preference, and while some guests enjoy a firmer mattress, we understand that it may not be comfortable for everyone. We appreciate your compliments on the décor and your feedback. Thank you for choosing Skis and Seas Vacation Rentals for your vacation.

Thank you so much for your kind words! We're thrilled to hear that you loved the condo and found it both clean and charming. It's wonderful to know that the location made your beach access so convenient. We truly appreciate you taking the time to share your experience and look forward to welcoming you back for another memorable stay.

Thank you for your feedback. We're glad you found the condo clean upon arrival. Regarding the ice maker, while the refrigerator includes one, we do not advertise an in-unit ice maker as an amenity because they can occasionally be unavailable due to maintenance. An ice machine is available for guest use at the pool area if additional ice is needed. We apologize that you did not receive a follow-up after reporting the issue. While we did arrange for maintenance to inspect it and he went by, better communication on our part would have been appropriate. As for the size of the condo and the view, both are accurately represented in our listing photos. The furnishings, layout, and view shown in the listing are exactly what guests can expect upon arrival. While we understand that preferences regarding room size, furniture scale, and views vary from person to person, these aspects of the property should not have come as a surprise since they are clearly depicted before booking.

Thank you very much for your feedback and we wish the condo was more to your liking. The pillows on the bed and the mattress are both less than a year old and we have extra pillows in the closet if the ones on the bed aren't to your liking. There are extra towels and toilet paper in the bathroom cabinets and beach chairs, umbrellas and a few beach toys in the closet with the washer and dryer. Even though you only stayed a couple of days we really wish that you would have said something to us so we could have pointed you to the items that you needed.