HERMOSA CASA INDEPENDIENTE CON PISCINA PRIVADA Y SPA CON JETS

We are sorry if you experienced these issues. While we do our best to insure every guest stay is enjoyable and the property is in excellent condition, we sometimes may miss something. Nearly every review we have is positive including the cleanliness of the home. Because we know that exceptions can occur, as part of check in instructions we request that we be notified within 2 hours of check in relating to cleaning or any other issues and insure a prompt response to resolve the situation immediately. We make our best effort to have the home ready for check in. Sometimes we have guests that do not depart on time without prior authorization which delays our ability to prepare for the next guest. In this situation, there was a 1 hour delay. We were not notified at any point during this guests stay of any issues posted in this review. Had we done so, we would have promptly sent someone to address any issues or concerns. The home lists that it SLEEPS 8. There are pictures of every room in the house so renters can see all accommodations. While the sofa and the side chair seat 4, there are 2 benches that seat 3 each, 2 chairs and 3 stools located less than 5 feet from the entertainment area for additional seating. The patio furniture is conveniently set up under the covered patio, we ask guests to put the pool lounge chairs under the converted patio for safe keeping and to keep the chairs free from excess dirt and debris when checking out of the property. We sincerely offer and apologize for any inconvenience and would have hoped to have been contacted to resolve any issues before receiving a bad review without having had a chance to first address the situation. Jen

I’m sorry you were disappointed in your stay. We made you aware of the hot tub situation before your arrival date. Unfortunately the part was delayed because of the virus and we made every effort to fix the situation including offer you an extra night stay, or a $30 credit per night and we also provided you with access to another community pool which you did use. The RV in front of the house was an emergency situation. Friends from out of the country were notified they needed to return home as soon as possible due to the virus and needed a place to park overnight before their flight the next day out of Vegas. The RV was parked on a public street however when we received your complaint we had them move the RV further down the road. We were quite disappointed that given the very unusual situation that we received your complaint , about a vehicle parked on a public street We were surprised to find several issues after your departure. Two of our pool chaise lounges were ripped, and they were not reported. Additionally, one of the robes was stained beyond our ability to clean it with hair dye that was used while staying at our home. We found an excessive amount of empty liquor and beer trash and found that a case of wine that was stored in the back of a closet was completely drank. The empty case of wine was left in the dumpster. Despite us trying to resolve the situation to the best of our ability Including offering a credit back to you, an alternative pool location etc, we are sorry that you felt your stay was unacceptable. We have had nothing but very positive reviews as well as being a super host. I’m sorry our efforts were not acceptable to you. To anyone reading this review, please read all of our other reviews about our home, the accomodations, the cleanliness etc reported by every other guest