Stunning Brockton Apt < 4 Mi to Westgate Mall!

Hi Colleen, thank you for taking the time to share your experience. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - The apartment is in a historic triplex building, which means some unevenness in the floors and walls is to be expected, but we appreciate you highlighting the cleanliness of the space. - Plenty of towels are provided for guest convenience, and while the pillows and blankets meet typical vacation rental standards, we understand that personal preferences for bedding can vary. - We work hard to maintain good communication with all guests, ensuring any questions are answered promptly before and during the stay.- Regarding the surrounding area, Brockton is a historic city, and while it may not be to every guest’s taste, we’ve found that many visitors enjoy its character and proximity to local amenities. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Pauline, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following: The guest contacted us at 11:15 AM on the day of check-out via WhatsApp and requested to extend their stay until 2:00 PM. We explained that we had another check-in scheduled for that day, and therefore, we could not accommodate their request due to the necessary turnover time. Ultimately, they left around noon after our cleaning crew knocked on the door at 11:30 AM and found the guest still asleep. The approved check-out time for the property is before 11:00 AM. As a courtesy, we kindly ask our guests to adhere to our house rules so we can properly prepare the home for incoming guests. We strive to ensure that every guest enjoys the best possible stay, and we eagerly anticipate hosting many more satisfied guests at this property, as evidenced by our other reviews.