2/10 Terrible
Angel D.
25 jul. 2024
Le gustó: Check-in y ubicación
No le gustó: Limpieza y comunicación
pullout mattress needs to be thrown out or deeply cleaned, hotel is great,owners dont like critique.
Beds, bathroom tub, dishes and refrigerator were not cleaned. I had to buy products to clean. The washing machine smelled like mildew and I ran a cleaning cycle on that. There was mold/mildew around tub and all on shower curtain.I had to wash covers and sheets there were dried substances on pillow cases and it was a lot of dust every where, hairs in beds trash/dirt in pullout chair. There is no sheets for the swiffer, no refill trash bags. I noticed a few scuff marks all of which I took pictures of and they are dated and tome stamped if you need to see them. The stay has been fine once we got things cleaned, just wanted you to know these things so you'll know how it was when we arrived. I let the owner know this prior to checking out and after I checked out she accused me of leaving it like this when I have time and date stamp pictures. Was hard to get in contact with during the stay when trying to make complaints and ask questions. Gave a number to call and no answer. Only called on the last day and that was from a different number than the one that was given. I currently have a claim filed. Falsely Accused us of messing up a foammattress, when no one slept on the beds because they weren't clean,breaking drawers and a decoration we never touched. SMH STAY AT YOUR OWN RISK! I suggest recording and take pictures when you arrive and upon checking out.Basic cable, can't rent movies,old tv, not able to watch any streaming services either. A dvd player is available.
Angel D.
Se hospedó 4 noches en julio de 2024
