Quirky Baltimore Townhome ~ 2 Mi to Inner Harbor

Hi Eric, we’re sorry to hear your stay fell short of expectations, and we appreciate you taking the time to share your thoughts. We’re glad you let us know, and we followed up with the homeowner after reading your review. We wanted to share the following:- The owner strives to be responsive and is reviewing how communication is handled to make sure all guest messages are received and addressed as quickly as possible.- The furniture is regularly checked for wear and tear, and the owner will inspect and make any needed repairs to ensure it stays comfortable for all guests.- The home was cleaned before your arrival, but it was left unusually messy after this stay, and the security cameras were found disconnected. The owner will be taking extra steps to maintain high standards of cleanliness and safety moving forward.- The kitchen is stocked with basic utensils, but the owner will double-check inventory and replace any missing items like spoons to make sure future guests have everything they need.Thank you again for your feedback. It helps us and the homeowner make sure every guest has the best possible experience.

Jan, thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the cleanliness issues you encountered upon arrival and the subsequent communication that did not meet your expectations or the standards we strive for. It's clear we missed the mark in providing a welcoming and comfortable environment for you.The situation you described with the cleaning and the state of the property is not acceptable and not indicative of our commitment to guest satisfaction. Immediate actions have been taken to address these issues, including parting ways with the cleaning staff responsible and enhancing our property maintenance protocols.Regarding our communication, I apologize for any perceived dismissiveness. My intention was to alleviate your concerns about the trash removal and assure you that we would handle it, aiming to allow you to focus on enjoying your stay. However, I recognize that my response fell short of providing the clarity and support you deserved.We are committed to learning from this experience and making necessary improvements to ensure our future guests do not face similar issues. While it's disheartening to hear you would not choose to stay with us again, we understand your decision and hope to use your feedback as a stepping stone towards bettering our service.Thank you again for bringing these matters to our attention.