Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The overall booking experience was relatively easy, everyone who I spoke with was pleasant and helpful. I was appalled to find out the evening before my family arrived from all parts of the country, there was no Wi-Fi and no internet. Several calls later and many finger points later we had Spectrum in and out of the home the 1st day fixing the wifi and getting the tvs set up. This was something that should have been done prior to our visit. We went with the punches because we were already there. Then the next morning, the carbon monoxide detector went off, turns out there was a major malfunction with one of the stoves, again tradesmen were in the home attempting to fix the issue and finally Mrs. Randy found resolution. There was obviously several punch list items in the home that needed to be finished , blotches in the walls, cables hanging out when you first come in, unfinished flooring when you entered and a very sensitive elevator that had people trapped multiple times throughout the stay. Their was a argument over parking spaces which could simply be resolved by painting and A or B in front of the parking spaces under the building so it does not have to b an issue. The tv in the theater room had a crack in the right hand side, causing a black screen to form, making the tv difficult to watch. The overall trip was good because you are with family, Mrs Randy was awesome and came everytime we called. I just wished things had been a little bit more prepared and polished before we arrived so we did not have deal with problems being resolved during our stay. There is potential for greatness, just some missteps along the way, honestly if it was not for the kindness and consideration Mrs. Randy showed, I probably would never recommend or stay here again based on my first impressions. You have to not allow people to drop the ball when people are spending this type of money and not being able to speak with someone but a receptionist every time was frustrating.