Rating Details:
The property manager was adequately helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
“Mellow Yellow” has some great amenities such as quiet residential type location, walkability to the beach and stocked kitchen utensils, but those things were overshadowed for us by the general conditions of the furniture, rugs, floors, and woodwork in the house. The upholstery on the kitchen stools and living room chairs was stained and dirty and had an odor. The floors and rugs were visibly very dirty. The shower door leaked and water from the shower leaked onto the floor. After reading the review of Robert S. from November 2023 which listed the same problem, we contacted Benchmark and were reassured that the home would be “clean and sanitized.” This, along with Benchmark’s statement from the previous review (Robert S. posted November 2023) that the issues were being “actively addressed with our cleaning and maintenance teams” and that “we are committed to rectifying these oversights,” made us feel that we could move forward with our trip. Once we arrived and saw the dirty conditions, we lost confidence in Benchmark’s ability to deal with us in an honest way. Nearly five months have passed since the previous review, and these problems have not been addressed. Not a good experience for us.