2/10 Hirveä
Jessica P.
5.9.2025
Customer service received by the property manager was TERRIBLE. I've stayed at Storey Lake multiple times and it's beginning to be the trend here, basically herding cattle! Upon arrival the internet did not work and the family living tv was not usable. My husband spent hours trying to get it to work and could not. We contacted property management and were asked to be at the property during a set window of time to wait for Spectrum to come and fix the internet ON OUR VACATION! I don't think so. Nothing was done to address the television issue or internet our entire stay. The AC filters were caked black and were long overdue for replacement. When ask for a discounted rate I was basically told sorry about your luck! We will be finding other places in the area that VALUE CUSTOMER SERVICE from now on.
Jessica P.
Yöpyi 3 yötä elokuussa 2025