Fontainebleau Hotel Sorrento Ocean View 2 Bedroom Suite

Thank you Wendy for your feedback. Housekeeping services are strictly conducted by the hotel managed, hired and trained employees and every room is vacuumed and sanitized after each guest departure. Should anything be missed and reported by guest on day of arrival, the department is very prompt of addressing any concerns. We understand upon making a comparison with the rest of your group you realized the Tresor Tower listing was more to your liking and the lower pricing would have been more convenient. The listing is a private residence regularly maintained. Your feedback is appreciated and we continuously work on the listings maintenance.

We had a very unfortunate experience hosting Catherine as a guest. From the onset of her arrival, she was disrespectful to the staff and to the property as well. All of our units are checked prior to a guest checking in to ensure that everything is in order. We had many guests stay in the unit prior to Catherine's arrival without any complaints. Catherine checked in before the check-in time when our service man was in the midst of checking the unit and was extremely rude to him. He noticed that she was taping things to the walls and he stated that this was against the rules of the property. When the tape is pulled off, it takes off the paint and the unit becomes damaged and then we would need to paint the whole wall. She immediately became defensive, and the maintenance manager asked her to kindly respect the property rules or choose to leave the property. Throughout her stay, the hotel received multiple complaints about her group which eventually resulted in the hotel security having to intervene due to noise complaint at 2 am. Apparently, her group was having a party, which is also against the rules of the property. Her group proceeded to have a confrontation with hotel security and left the suite with extensive damage on the walls, including holes. We have evidence and pictures of the damage, and a letter of complaint from the manager of the hotel regarding this guest. In addition, the hotel had to compensate neighboring suites for the disruption of this guest. We also had to keep the unit open for 2 days to clean up and repair the damages of this unit, which was costly to us. We host hundreds of guests who abide by the rules of the condo operations, who are considerate and respectful. This guest was not.