The lake and property was beautiful, the cabins were in great condition, but as our reservation grew closer we could tell there was a problem with the management and the lack of communication. It started with a mix up of dates that they blamed on VRBO and we had to shorten our trip and not leave till after the 4th of July. Then we reserved a boat for 1 day only to receive an email 1 hour before we arrived saying it is no longer available because they rented the boat for the entire weekend to another cabin, rather than sharing the time slots. We were able to negotiate a 1/2 rental the day we arrived so we had to race to unpack and get on the boat only to find a very used pontoon. All the seats were covered with mold and the motor kept overheating so we couldn't run it. We ended up just floating around for an hour and coming back in. If your going to advertise boat rental for the same daily fee of a new one that you get from the marina in town, then it should be of comparable condition and a fair policy to share among all the guests or get more boats. Their website does not say $22 per pet nor does it allow you to enter a quantity. We were barely out of the vehicle 2 minutes and the owner came out with a bill payable in advance. I was then overcharged a day and not refunded after I brought it to their attention. These owners clearly do not have any rental experience and need to learn a bit more about customer service. To leave a property of this magnitude unattended with no caretakers is extremely careless to the entire area and should be required. The people in the other cabin lit a fire on the most windy day with winds 20+mph and all the sparks flew towards our cabin and the woods.
Loyd, their maintenance man left me his # and checked in with us regularly, He was extremely helpful , knowledgeable, and a true gem. This facility will continue to have issues if they do not improve their policies and management. Loyd and his wife Cassie would be great caretakers for the resort and I hope they realize how much those 2 do for them. Our only contact to work with was with their office admin girl for another business that is located in the cities. She had zero knowledge or authority for anything with the resort. I wish them well and hope this will help the future guests and the service they provide them.