Bungalow aggiornato nel cuore di Midtown!

This guest was granted several accommodations during their stay, including a complimentary early check-in and the purchase of a crock pot at their request. When they reported an air conditioning issue at 8:37 PM, I responded within minutes, provided brand-new fans that same evening, and scheduled an HVAC technician. When the issue was reported again the following night, I immediately arranged for the technician to return. The HVAC system was inspected multiple times during the stay. Despite the circumstances, every effort was made to address the concern as quickly as possible. It is important to note that repairs requiring parts cannot always be completed late at night, but temporary solutions and prompt professional service were provided. After checkout, the guest requested a full refund for two days of their stay through VRBO. When that request was denied, they indicated they would leave a negative review and subsequently did so. Their review also stated they never requested a two-day refund, despite that request being documented in writing. I strive to provide excellent service and go above and beyond for my guests. While I regret the inconvenience caused by the HVAC issue, I do not feel this guest's review accurately reflects the level of responsiveness, accommodations, and effort provided throughout their stay. Based on this experience, I would not host this guest again.