Emerald Hill 19 - Seagrove Beach

Leslie, thank you for your kind words and your 5-star review. We are delighted to know that you highly recommend our place. Our team takes great pride in creating a welcoming and enjoyable experience for every guest, and it is truly rewarding to hear that our efforts have made a positive impression. We look forward to welcoming you back for another memorable visit.

Thank you for the wonderful review! We’re delighted you enjoyed your extended vacation at your favorite spot. We can’t wait to welcome you back again!

Thank you for your feedback, Victoria. We're sorry to hear the unit didn't fully meet your expectations. We appreciate you bringing these maintenance concerns to our attention, and we'll share them with our team so they can be reviewed and addressed. We hope to have the opportunity to provide you with a better experience in the future.

Geordan, Thank you so much for your positive rating for your recent visit to our Emerald Hill 19 unit which is super cozy, and perfect for a small family, with the white sugar sand beach being only steps away. Hosting you was a joy, and we anticipate your next visit to the 30A! Sincerely, Benchmark Management

Thank you for taking the time to share your detailed feedback. We are glad you enjoyed the convenient location and the beautiful beach nearby. We are sorry to hear that the condition and layout of the condo did not meet your expectations. During your stay, our team checked in with you at least twice to see how everything was going, but we did not receive a response regarding any concerns with the unit. Had we been made aware of these issues during your stay, we would have done our very best to assist and address anything within our ability to resolve. We understand that some of the concerns you mentioned involve the furnishings, layout, and overall condition of the property, and we appreciate you bringing them to our attention. We will share your feedback with the appropriate team so these concerns can be reviewed and adjustments considered where possible. Thank you again for staying with us and for providing this feedback. We hope you will consider giving us another opportunity to provide a more enjoyable experience. Warm Regards. Benchmark Management

We sincerely apologize for the issues you experienced with the bedding and laundry appliances. This is not the standard we strive to provide, and your feedback has been shared with our team to ensure it is addressed promptly. We are glad to hear that, aside from these concerns, you enjoyed your stay, and we hope to provide a much-improved experience if you stay with us again. Warm Regards, Benchmark Management

Thank you so much for your kind review! We are thrilled to hear you had such a great week and that the location worked well for your family. We are glad our team was able to quickly resolve the WiFi issue and appreciate your understanding. It is wonderful to know that the proximity to the beach and pool made things easier with the kids. We look forward to welcoming you back for another memorable stay! Regards, Benchmark Management

Thank you for staying with us, Cherie! We appreciate you taking the time to let us know that you enjoyed your stay at Emerald Hill 19. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Kind regards, Benchmark Management!

Hi Madeline, Thank you for sharing your feedback on Emerald Hill. We were happy to have you and appreciate your response. Please at anytime you stay with us and there is something that is not satisfactory like the cleaning let us know so we may have the opportunity to fix the issue. We work hard each and every day to bring ours guests the best vacation experience. We do hope you will give us another chance to provide you with a 5 star stay. We can’t wait to see you again on our beautiful beaches. Sincerely, Benchmark Management

Hi Tana, Thank you for reviewing our unit. We do apologize that the unit was not clean for your stay. We would have been happy to send someone to tidy up the place or bring any items you needed. We are always available for our guests. We hope you will come to 30A again!

Thank you so much for your feedback, Cindy! We are so glad to hear that you enjoyed the views from Emerald Hill 11! We always strive to provide each of our guests with the 5-star vacation they deserve! We will pass all of our concerns along to the proper parties. We hope to have you back soon! Kind regards, Benchmark Management

Hi Carmen, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you found our location perfect for your beach getaway. It’s always our goal to provide our guests with easy access to the beautiful surroundings. We genuinely appreciate your input regarding the bed and pillows. Guest comfort is very important to us, and we will certainly inform the relevant team about your suggestions to enhance the experience for future guests. Your feedback helps us improve, and we want to ensure that each stay is as enjoyable as possible. We hope to welcome you back soon for another fantastic stay! Regards, Benchmark Management.

Thank you for taking the time to share your feedback and for choosing to stay with us. We are pleased to hear that you enjoyed the complex overall, but we are truly sorry to learn that your experience with us fell short of expectations. We sincerely appreciate you promptly reporting the pest issue, as it allowed us to contact pest control right away. While we made every effort to resolve the issue during your stay, please understand that, as pest control is a third-party vendor, we have no control over their work schedule. We do realize how inconvenient this must have been, and we hope the compensation offered helped alleviate some of the frustration. Rest assured, the issue has been fully addressed, and the unit is now pest-free. We would love the opportunity to welcome you back in the future for a much more enjoyable and seamless stay. Once again, thank you for your valuable feedback. Warm regards, Benchmark Management

Thank you for sharing your feedback. We were honored to have you and are so humbled by your response. We work hard each and every day to bring ours guests the best vacation experience. We can’t wait to see you again. Sincerely, Benchmark Management

Hello Trisha! Thank you for staying with us. We are really happy that you love the area and the location of the condo. We apologize for letting you down in areas of property condition, we do our best to maintain these properties and feedback like yours is helpful so we may address these issues. We hope we can welcome you back in the future for a more accurate representation of Benchmark Management’s care and attention to detail.

Thank you so much for your feedback, John! We hate to hear that you did not thoroughly enjoy your vacation with us! We apologize for the missing patio furniture, as it was removed due to the pressure washing that was going to be happening that week. In regard to the cleanliness, we did send someone back out there to correctly clean the floors. We apologize for the inconveniences during your stay. We did try our best to take care of them immediately even though we could not replace the patio furniture during your stay! We strive to provide each of our guests with the 5-star vacation they deserve! We do hope that you will come back and join us real soon to enjoy more fun in the sun! Kind regards, Benchmark Management

Hello, Thank you for the review of Emerald Hill 19. We are glad that you enjoyed the location, please give us a call next time when something is not up to our standards and we will be happy to come and amend the situation. We hope that you will give us another chance to make your visit a 5 star experience. Sincerely, Benchmark Managment

Donald, thank you for sharing a review of your stay. We're glad you and your wife had an enjoyable time with us despite that one cleaning concern. Our apologies, as this was an oversight by the cleaner that we've since addressed. Our office hours are 8:30 AM - 5 PM CST daily, and It seems you reported the issues after closing. Your satisfaction means a lot to us at Benchmark, and thankfully our cleaners could resolve it the next business day to make your trip at ease. We hope to see you again soon! Sincerely, Benchmark Management

Thank you for your feedback. We’re pleased to hear that you enjoyed the location, but we’re sorry to learn about the issues you encountered with the room. We’ve recently replaced the mattress and are addressing the issue with the bed sheets to ensure a more comfortable experience. We also apologize for the inconvenience caused by the boardwalk closure and understand how challenging this must have been, especially given your situation. We’ll work on better communicating such changes in advance. Additionally, we have addressed the bug issue to ensure a cleaner and more comfortable environment for our guests. Your suggestion about rearranging the furniture will also be reviewed to improve room layout. We appreciate your input and hope to offer you a better experience in the future.

Hi Olivia, Thank you for taking the time to share your feedback. We appreciate your insights about the pricing and the booking process, and we’re glad you found the direct booking option. We sincerely apologize for the issues you encountered during your stay, particularly with the pest problem. We take these matters seriously and want to assure you that the unit has undergone pest control to prevent future occurrences. We encourage guests to reach out to us directly during their stay so we can address any concerns promptly. Your comfort and satisfaction are our top priorities. Thank you again for your feedback, and we hope you’ll consider staying with us in the future. Best regards, Benchmark Management

Thank you for sharing your experience with us. We are glad the convenient first-floor location and overall cleanliness made your stay comfortable, especially with the challenging weather conditions. We appreciate your kind words about our communication once you arrived and are always here to help. We are sorry about the broken patio table and the oven layout causing inconvenience; your feedback is valuable, and we will look into these issues to improve guest comfort. It is great to hear the kitchen and bath supply bags were helpful, and we will certainly consider your suggestion about beach chairs and local attraction tickets. Thank you again for choosing to stay with us and for your thoughtful insights. We hope to welcome you back for sunnier days and more enjoyable experiences! Warm regards, Benchmark Management

Eugene, We are joyed to hear that your family enjoyed their stay with us at Emerald Hill. It is a great place to relax by the beach! This complex has a central location in Seagrove that places you just minutes from local restaurants, shopping, and much more! We hope to welcome you all back again soon for another great vacation. Sincerely, Benchmark Management