Outpost: Spruces 10 - Located in the Aspens!

Hi Denise, Thank you for taking the time to review your recent stay. We’re glad to hear you found the unit clean, but we’re sorry that other aspects of your stay fell short of expectations. We apologize for the concerns you experienced with the vehicles in the shared parking area upon arrival. We understand how this could impact your first impression of the community and appreciate you bringing it to our attention so we can share the feedback with the appropriate parties. We’re very sorry for the noise transfer from the upstairs unit. As this is an older building, the insulation doesn’t dampen sound as much as we’d like, and some noise is unfortunately inherent in multi-level properties. We completely understand how disruptive this can be and are sorry for the impact it had on your stay. Regarding air conditioning, the listing does note that the unit is not equipped with AC, and fans are provided for additional comfort. We appreciate you sharing your experience, as your feedback helps us continue improving our guest experience. We hope you were still able to enjoy your time in Jackson and would welcome the opportunity to host you again in the future. All the best, The Outpost Team

We are thrilled to hear that Spruces 10 was perfect for you! We would absolutely love to host you again if you ever return to the area. Cheers, The Outpost Crew

Hi David, Thank you for taking the time to review your recent stay at Spruces 10. We are glad to hear you enjoyed the bedrooms and appreciate your feedback regarding the bathrooms. We have made sure to pass your comments along to the homeowner. While bathroom updates are not planned for the near future, it is important that our listings are always accurate, and will be sure to update the photos if they decide to renovate. We hope that you enjoyed your stay and time in Jackson overall. Please let us know if you ever return to the area. We would love the opportunity to welcome you back for a 5-star experience. The Outpost Crew

Hi Emily, We are so sorry to hear that your stay at Spruces 10 was only three stars. We sincerely apologize for the inconvenience with the door - the homeowner has ordered an entirely new door to resolve the lock issue, but is awaiting approval from the HOA in order for us to be able to install. We are also sorry to hear that the floors were not up to our cleanliness standards! We would have gladly sent a team back to touch up the floors and are so sorry for the inconvenience. We would love to host you for a seamless experience if you ever return to Jackson Hole. Sincerely, The Outpost Crew

Hi Thomas, Thank you for taking the time to review your stay at Spruces 10. We are so sorry for the issues you encountered that prevented you from having a 5-star stay. We certainly understand your frustration regarding the shower handle after it was reported the previous summer. We want to assure you that this was not an ongoing issue that we were neglecting. Our team was successful in repairing this following the review you referenced and we were disappointed to learn that the issue returned and impacted your stay. We can assure our future guests that a plumber has completed a permanent fix. While we have not received similar feedback regarding the sink, hot water, or any smell in the unit, we are truly sorry for the negative aspects of your stay. We are disheartened to hear that you feel our teams would not have been of assistance had you reached out. We pride ourselves on our customer service and do believe the other reviews speak to this. We would have loved the opportunity to help your group have a more enjoyable stay, however, we completely understand wanting to remain undisturbed while on vacation. We hope that despite these items, you were able to enjoy your time in Jackson overall. Please let us know if you ever return to the area. We would love to welcome you back for a seamless experience! All the best, The Outpost Crew