Single-floor, brand-new HOT TUB, near Speedway, Downtown, Strip & MORE.

Thank you, Karalee, we appreciate your feedback! Here is what we concluded as a fact from the professional environmental testing company on your case: We hired a professional environmental testing company, and they took a sample of the water from the hot tub to test right after your check-out. The conclusion was that this germ does not exist in the Nevada water supply it mostly could be found in the Midwest. Moreover, the hot tub was sanitized and filled with fresh water. Therefore, it could only be transferred from one person, who was already infected, to other hot tub occupants. So the conclusion is that one of the persons got infected and transmitted among them when they were in the hot tub. Therefore, we, the hosts, followed all cleaning and sanitizing processes as doing so for every single group prior to their check-in. We are a small family business, and always pay extra attention to detail. Here we are not responsible for the accident, which evidently was caused by the guests themselves, but as a gesture of goodwill, we still compensated them. Besides professional testing, we had to hire cleaners to thoroughly professionally clean and sanitize our hot tub. Both procedures were very costly and time-consuming. However, we did our part to clarify the source of the issue. We wish you and your family all the best! and welcome back anytime while you visit Las Vegas. Sincerely, Tom & Mei