Four-Bedroom House with Great View! Pool Across the Street! Hunting Island Pass!

Dear valued guest, Thank you for taking the time to share your feedback on your recent stay at one of our TideWatch Vacations properties. We truly appreciate your input, as it helps us continuously improve our services and create memorable experiences for our guests. We're thrilled to hear that you enjoyed the fantastic location of the house, with its proximity to the pool and beautiful views of the marsh. The availability of the golf cart added an extra layer of convenience to your stay, and we're delighted it made your experience more enjoyable. However, we would like to extend our sincere apologies for the issues you encountered during your stay. Rest assured, we take your comments seriously, and we are already taking steps to address them: Maintenance: We are addressing the running toilet and broken towel rack in the main bathroom immediately. Our maintenance team is working diligently to ensure that these issues are resolved to the highest standard. Comfort: We understand the importance of a good night's sleep, and we are currently assessing the pillows to ensure they meet our high standards of comfort. Your feedback is invaluable in this regard. Entertainment: We will evaluate the possibility of upgrading the main TV to provide a more enjoyable viewing experience for our guests. Pest Control: We are taking steps to enhance our pest control measures to minimize any inconvenience caused by mosquitoes and spiders in the future. Your feedback is instrumental in helping us make necessary improvements, and we are grateful for your valuable insights. We appreciate your patience and understanding as we work diligently to address these issues promptly. We hope you consider staying with us again in the future, as we are committed to providing you with an even more exceptional and memorable experience next time. If you have any further concerns or questions, please don't hesitate to reach out to our dedicated customer service team. Thank you once again for choosing TideWatch Vacations. We look forward to hosting you again and exceeding your expectations. Warm regards, The TideWatch Vacations Team

Thank you for sharing your detailed feedback regarding your recent stay at one of our properties. We're glad to hear that you appreciated the size of the house, the dining table, and the screened-in deck. However, we sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your comfort and satisfaction are paramount to us, and we regret that we fell short of delivering a seamless experience. We acknowledge your concerns regarding the condition of the carpet, mattress pads, bedding, and sheets. Please know that we take hygiene and cleanliness seriously, and we will address these matters promptly with our cleaning and maintenance teams to ensure that our standards are met and exceeded in the future. We apologize for the inconvenience caused by the coffee maker and the challenges with the hot water supply. Your comments have been shared with our team, and we will work to rectify these issues to enhance the overall guest experience. We're pleased to hear that our team was responsive and accommodating during your stay. However, we understand your disappointment with the condition of the grill and the need for upgrades throughout the property. Rest assured, we are committed to continuously improving our accommodations and facilities based on valuable feedback like yours. We truly regret that your experience did not meet your expectations and that you were disappointed with the condition of the rental. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your loyalty as returning guests to Harbor Island, and we understand the importance of your experience in making lasting memories. We would be grateful for the opportunity to regain your trust and exceed your expectations in the future. If you decide to give us another chance, please reach out to us directly, and we will ensure that your next stay is truly memorable. Warm regards, The TideWatch Vacations Team

Thank you for your feedback. We are saddened to learn that your experience was less than satisfactory. We always encourage guests to voice their questions and concerns to our team upon discovery, as we understand that sometimes unexpected items may occur. We assure you that if given the opportunity, we work to address and rectify any and all concerns that may be affecting our guest’s experience. Nevertheless, we hope we will have the chance to accommodate your family again with an improved experience.

Thanks for submitting the review. If you ever have any issues during y our stay please do not hesitate to reach out to us. We received your message regarding t he coffee maker and the stop burner after you checkout and we sent maintenance over to make repairs. The keurig was not plugged in. Once plugged in it worked. We repaired the burner. Thanks for making us aware of this issue.