Lusso Ampio North Scottsdale condominio a Villaggio Privato Grayhawk

Thank you, I am so glad you had a nice and relaxing stay.

Thank you Christi, please come back and see us again nexst year!

Thank you for your kind words :) There is no better compliment then a re-booking! Thanks again - Im glad you had a great stay. -Kyle

Thank you Amanda for the kind review! It was great having you stay with us and we would welcome you staying at our condo anytime in the future. Thanks also for letting us know about the low garage remote battery. It has been replaced. Warmest regards. -Meryl & Linda.

Rene, we so glad that you enjoyed your stay and greatly appreciate your positive and informative review. We used to have a stocked spice rack in the kitchen; however, it was removed due to the increase of health safety concerns after COVID-19.

Thank you Nancy for the nice review! We take pride in making our guests feel at home so your feedback is special to us. Thanks for being great guests! We look forward to having you stay with us in the future. All the best, Meryl & Linda

Thanks again Steve, it was a pleasure hosting you at our grayhawk townhouse. Nothing makes me feel better than hearing that you are already planning to come back and rent our unit again next year. Again thank you spending the holiday season at our unit and I’m thrilled to hear directly from you that you had a great time. Happy New Years!!!

Thank you Brandilyn! You guys are welcome anytime. Warmest regards, Meryl & Linda

We have very high expectations and take a lot of pride in our condo as though we are living there ourselves. Our condo has been listed on VRBO since 2008. This is the first negative review we have received. We appreciate the feedback and will look into the comments that were mentioned. Thank you for taking the time to write a review.

Thank you Jill, glad you enjoyed you stay. It was my pleasure hosting you. Come back and stay with us again any time!

Thanks for the kind review. I hope you can find the time to come back and explore Scottsdale to the max and everything it has to offer for a great vaction or even business trip. Thanks again for choosing the GrayHawk townhome! I appreciate the nice comments you left, and hope to host you again! -Kyle

Thank you for the nice review Cindy. You are welcome back any time.

Thanks Ron for the very nice review! It was an honor having you both stay with us. We are very glad that pride of ownership shows. Sorry we are booked for your dates next year. This year has been crazy with folks booking a year or two in advance to save their dates. Glad you were able to find something. Warmest regards, Meryl & Linda

We have had nothing but perfect 5/5 star reviews since we started 15 years ago. In their haste to say only negative things on social media instead of directly to us, these renters forgot to thank us for the wine and card we left to welcome them after a long trip at the beginning of their stay. Not to mention us giving them everything they wanted – and they were very demanding and rude. Not sure why they never mentioned any of these horrific issues to us during their stay but I guess there are all kinds in this world. We are so focused on providing a great experience for all our guests, we over supply the condo with amenities. We also renovate and update every couple years to keep it like new. Over the past 5 years we have replaced the carpet (and put a runner on the high traffic hallway at the request of a previous, more classy repeat guest). We also replaced the washer and dryer with high end Samsung models. Both toilets were replaced with luxury Toto units. The carpets and tile/grout are also professionally cleaned on a regular basis. We also proudly over supply the kitchen with more equipment and tools than most people have at home. I checked the refrigerator and it is clean with the exception of a couple water stains on the glass shelves so not sure what her concern was. The coffee table did not have a water stain on it so I am guessing she knows nothing about woodwork and not able to differentiate between wood stain and finish natural irregularities (because wood accepts stain differently based on grain and finish – that’s the beauty of it). Arizona is very windy and dusty so windows get dusty very quickly – impossible to keep up with 100% of the time. I did check and the windows were a bit dusty but not too bad. We have also received nothing but kudos about the cleanliness and consistent job of our cleaning staff. Most renters ask for the contact info of our cleaning company so they can use them also during their stay. I checked and found only one sink that drained slowly in the master suite (but it did drain completely after a minutes or so). FYI, in the master there are two side by side sinks 30” apart; the second sink drained very quickly. I will have a plumber come in at the next condo turn to fix the one sink. I gave these renters everything they "demanded" but still apparently (according to this review) they were not satisfied. My cleaning lady said hey left the place "extremely dirty saying she had never seen anything like it. They also destroyed all our brand new white towels" and a few items are missing from the condo. I confirmed and replaced the brand new white towels that had all been purposely stained by these vindictive renters. Not sure if anything would have satisfied them - professional complainers I think... we all know the type that eat all their food in a restaurant and then complain at the end in an attempt to get money back. They will not be coming back to this condo ever again. .