Sugar Hollow - Pet-friendly & Hot Tub

Thank you for the five-star review! Glad the cabin had plenty of space and was exactly as described. Happy it felt secluded and private even with other cabins nearby. It was a pleasure hosting you — we’d love to welcome you back.

It means so much to hear that you had such a wonderful stay and even got to enjoy the excitement of seeing bears right from the cabin. We truly appreciate you sharing how clean and comfy everything felt, and it’s great to know the space made your getaway genuinely enjoyable. Knowing that you’d confidently recommend the cabin and plan to return really encourages us to keep delivering the kind of stays that feel special. We hope to have you back soon thank you

Thank you for your review, Darron! We appreciate your review and would love to host you again in the future for another great cabin stay in the Smokies!

Justin, we're so glad your stay at Sugar Hollow was enjoyable! We can't wait to host you again in the future!

David, we're pleased to hear that you enjoyed your time at Sugar Hollow and its convenient location! Thank you for sharing your experience with us, and we look forward to hosting your next visit to the Smokies!

We're so glad you found the cabin clean and spacious! It's wonderful to hear that it exceeded your expectations. We hope to welcome you back for another fantastic stay soon.

We're so sorry to hear that your experience wasn’t what you expected. We understand how important it is for guests to feel comfortable upon arrival. This is something we’ll address right away with our cleaning team to prevent this from happening in the future. Thank you for sharing your feedback, as it helps us improve. We hope you’ll consider staying with us again so we can provide a better experience.

Lisa, thank you for your review of Sugar Hollow! We are glad to hear that you had an enjoyable stay, and we would love to host you again in the near future!

We’re so glad you enjoyed the property overall! It’s unfortunate the bears made using the hot tub a challenge. We truly appreciate you sharing your experience and are grateful for your understanding. We’ll keep this in mind to help future guests.

Happy belated Birthday, Amber!! We're delighted to hear Sugar Hollow was the perfect fit for you on your special day. We're so glad you were able to enjoy relaxing in the hot tub, your cabin's convenient location to town, and everything else your home away from home has to offer. We are grateful for your review, and we appreciate your honest feedback. Thank you so much for taking the time to share your experience with us, and we would love to host you again in the future!

Ashley, thank you for your review. We completely understand how frustrating it must have been to have issues with your key code not working, as well as the hot tub being inoperable. We appreciate you reaching out to us as soon as possible to make us aware of these issues, and we did advise you on some troubleshooting options and instructed you that if these did not work, give us a callback and we would send someone out there. Ultimately, we were under the impression that the provided troubleshooting steps resolved the issues as we didn't hear back from you. We are truly sorry that you went your entire stay without a hot tub, and unfortunately, we are unable to assist with compensation at this time. We do hope you and your guests are able to revisit the Smokies in the near future, regardless of where you may stay.

Linda, we're so sorry to hear about your disappointing experience, and we completely understand how upsetting the inconveniences you faced must have been. TVs not functioning properly, a city-wide power outage knocking out the power in your hot tub, inadequate space in the fridge, broken appliances, uncomfortable bedding, and more must have been so frustrating. This is nowhere near our standard vacation experience, and we sincerely apologize for all the trouble this ordeal caused. We appreciate you sharing your concerns with us and allowing us the opportunity to address these matters. While we're glad we were able to send maintenance out promptly to rectify the reported concerns, it doesn't take away from the fact that you shouldn't have to deal with this during what is supposed to be a relaxing vacation. Though we were unaware of the other issues you were experiencing, we are thankful you brought them to our attention. We have shared your additional feedback with the appropriate departments for further review of the property. Rest assured, our team is diligently working to ensure that all the problems mentioned are addressed to prevent this from happening again. We regret knowing your stay did not meet your expectations, and we cannot apologize enough for your poor cabin experience. We would love the opportunity to host a more comfortable stay for you in the future, as this is not the getaway we wanted you to have.

Thank you for your review and 5-star rating of Sugar Hollow, Tim! We would love to have you back in the near future for another enjoyable Smoky Mountains vacation!

Thank you so much for your honest feedback, Paula! We're so glad you had a wonderful time at this beautiful property, enjoying the many things it offers. We hate that you experienced any troubles during your stay, and we will be sure to share your concerns with the appropriate departments for immediate review. We appreciate your review and hope to serve you again in the future!

Thank you for your honest review, Joey! We're so glad you had a great time, and you were able to enjoy this property's convenient location and all it has to offer. We appreciate you sharing your experience with us, and we would love to serve you again in the future!

We're delighted to know you felt right at home during your stay, Maryl, and you enjoyed your cabin's perfect location! We're so glad you had a great time, and we hope to host you again in the future!

We're happy to hear you enjoyed your stay with us, Barry, and you were pleased with your cabin's convenient location to downtown and its sparkling clean interior! Thank you so much for your review, and we hope to host another enjoyable stay for you in the future!

We appreciate your honest feedback, Audrey, and we're pleased to hear that you had a wonderful time overall! Thank you so much for taking the time to share your experience with us, and we hope to host you again in the future for another enjoyable stay!