BELLA VIDA DREAMS

Kim, I'm so happy to hear that you enjoyed your stay and I'm grateful to take the time to share your experience!!! Once again, you and your lovely friends will be more than welcome back!!!

Wayne was an amazing guest. Communication was as smooth as can be, the place was left in great condition, and the house rules were respected. I hope to host Wayne again in the future!

I'm so glad you enjoyed it! Thank you for the comments, they will certainly help those who have doubts about choosing my home. My intention as a host is to enable my guests to have all the comfort and enjoy their vacation without any worries. I hope to host you again on the next trip to the Land of Magic!

It was a pleasure to host Marilyn and his family. Marilyn and his family were excellent guests, left the house in great condition, they were educated, clean, and responsible with the house and all the rules!!!! I hope they return soon.

Thank you for your review. I would like to make it very clear that my ad does not include a hot tub in the bathrooms, nor do any photos show a bathtub. I did not understand your comment.

Dear Jeannette, Unfortunately there is a reversal of values. As described in item 7 of the house rules, which was sent at check-in instructions, as follows: 7. TRASH/TRASH REMOVAL- You will be expected to empty full trash bins and dispose of garbage bags in appropriate compactor (varies per communities). There will be an additional USD $ 100.00 USD (One Hundred U.S Dollars) fee per bin charged for an excessive amount of trash left in the house. All garbage MUSTE BE placed into plastic bags (you may use grocery ones). If garbage was left without bags an extra fee USD $ 100.00 USD (One Hundred U.S Dollars) will be charged to clean each bin. For recycling (when available) follow bin instructions. The trash can is standardized for the entire Bella Vida Resort Condominium, the collection is carried out every day except on Wednesdays and Sundays early in the morning, and all excess garbage should have been left in the Dumper in front of the Clubhouse, therefore the error of having left excess garbage in the trash can in the period of your lodging and on the last day, In front of the house was his, not paying attention to the rules of the house. Although I did not charge the fine of $ 100.00 for not obeying the rules of the house, I ended up being penalized with an incompatible evaluation. Best Regards Sonia Soares

We want to make it clear that we fully understand the importance of maintaining a standard of excellence in our property and we have a solid track record of positive reviews over the years, we have been renting our property since 2015 on the main platforms, with no history of complaints, such as those alleged by this guest. We would like to address some points mentioned in the message: Cleanliness: We took immediate action to correct the complaints raised by the guest, including sending an additional cleaning team to ensure that the property was in the most perfect condition, even though the property had been cleaned prior to the guest's arrival (we have records of the cleanliness and our manager's checklist). Maintenance and allegation of rude administrators: Our administrators, when asked by us, reported that this guest was always rude and rough when requesting services from them, making it very difficult to relate to them during the provision of services. We emphasize that we have always been committed to providing a safe and comfortable environment for all our guests and it is important to mention that our team acted promptly to resolve the issues as soon as they were reported and that the guest at no time during the 14 days of stay expressed the desire to leave the property, which caused us strangeness, because if the property was in the alleged condition, according to her uninhabitable, because he chose to stay in the property for 14 days, of his own free will. And only at the end of the rental period when she left the property, she threatened us in writing requesting a full refund of the period of stay, saying that if she was not reimbursed she would take the appropriate measures. Based on the threat received, we chose to no longer maintain communication with this guest and chose to address the matter with the platform. Unfortunately lately we are the target of guests who allege the most varied types of problems during their stay and in the end want the full amount of the rental back, and they remain the entire rental period in the property. That is, in the end there is always the feeling that the real intention of this type of guest is not to pay for the rental and obtain undue advantages. We emphasize that there were several rentals/guests, after the departure of this guest, all used the same services offered by the manager, used the same furniture and made contacts with our managers, without any history of complaints.