Central Charm: 5min to Broadway & DT, Free Coffee!

Guest requested early check in which we allowed free of charge, the place was in perfect condition after housekeeping team did great job "which is impossible that they have left or forgot to clean and empty trash, they been working with me for 5 years and they do great job every time" The Guest stayed in the house for 8 hours from 2 o'clock afternoon till 9-10 in the evening where they came back to me complaining about stuff that didn't make any sense to me or to VRBO team either. Me and the team tried to satisfy the guest and offered to send our housekeeping team to do things right as they want, but they decided to leave the place. The main issue that the guest and their group have used all amenities in the house, they used all beds, couches, Tvs, left trash everywhere, and stained the iron table " All these documented with photos" After they stayed all day at the house they came up with stuff to get full refund, I asked them to contact VRBO, And VRBO didn't agree to provide full refund to the guest due to unreasonable complain, they Guest decide to leave us bad dishonest review to come back to us, plus they did charge back to the credit card they used to reserve the place. All this shows who to blame on this kind of reviews, we been in business for more than 5 years as Prime Host with no complains, but this stuff happens when you host guests have no knowledge of Short term rental or how to respect others properties.

Hey Melissa! Thank you for choosing our home for your family spring break We are delighted to hear that you enjoyed your stay and found the location to be convenient for exploring the city! We hope to have the opportunity to host you and your family again in the future! Sincerely, The Carebnb Team

Hi Laura! We're glad you liked the home and that your group fit perfectly well! We hope y'all can stay with us again in the future! Best, The Carebnb Team

Hello Loretta! Thank you so much for staying with us and for taking the time to leave such a wonderful review. We aim to provide a cozy and inviting atmosphere for our guests, and we're glad you appreciated the effort we put into making your stay pleasant! Should your future travels bring you back to Nashville, we would be absolutely delighted to host you again! Best regards, The Carebnb Team

We don't appreciate your dishonesty on your review, as well as the damage you have caused to the property. You and your group left stained 2 accent chairs in living room, and smoke stain "I don't know how you did that" to the double sink in the master bedroom, as well as damaged floor transition between the kitchen and dining room plus excessive trash right outside the door while we have instructed you very clearly that the property is smoke free, and also instructed you where you can take care your personal trash, but because you complain so much about our messages that should help you of what need to be done, so sure you didn't read them. We have filed a complain with photos for all the damage you and your group have left the property with, and you are not allowed to reserve our property in the future. And in the end of the day you left that bad dishonest review which we really don't see it fair.

Hello Rhonda! Thank you so much for your positive feedback on the home. We're delighted your liked it! We hope y'all can stay with us again in the future! Best regards, The Carebnb Team

Hey Jennifer! We're glad to hear that you had a great time in Nashville! We're sorry that the property did not meet your expectations regarding the exterior upkeep and seating in the living room! We appreciate your feedback and will make sure to address these issues! Regards, The Carebnb Team

Hello Kirsten! We're delighted you liked the house and amenities. And we are very grateful for your positive feedback and kind words! We can't wait for your next visit! Kind regards, The Carebnb Team