Pelican Vista: a 150 metri dall'incredibile Grace Bay Beach!

Thank you so much Cheryl. We would love to host you again.

We often have amazing guests, but sometimes, there are those who top the 'amazing' chart!! Such was the incredible Meyers family. They were a delight from start to finish and we recommend them highly to any property owner. More importantly, we do so hope that they come back home to us soon!! Basia and the gang :)

Hello Heather, thanks so much for having with us and we are thrilled that you are coming back next year.

I'm sorry for that unfortunate incident. It's mandatory that the door are locked and the alarms are set. Thank you for your kind review. I'm happy you enjoyed the property.

Wonderful!!! See you again next year. Thank you. Basia and Judy

Wonderful... Hope to see you back.

Thanks so much for having with us. Come back to us soon. Basia and Judy

We love to host you again. Hope to see you back soon. Thank you. Basia and Judy

Thanks so much for your kind review. We are thrilled that you enjoyed Pelican Vista and can't wait for you to return home to us again soon. My best, Basia

My first contact with the reviewer who booked via an agency was a few days prior to arrival. She insisted that beach chairs be provided despite the fact that they are not offered as an amenity. In the interest of customer service, we loaned 4 chairs and 2 umbrellas; subsequently 2 chairs and 1 umbrella were broken. When contacted the second time on 11/14 at 8:06 am, the day before their departure, she requested the immediate delivery of toilet paper. I explained, as per the listing herein, that all our villa owners provide start up amenities only. It was during this conversation that she asked why there was no notice on the website that there are renovations ongoing next door. In Miami post surgery, my last visit to Pelican was the day of their arrival. At that time, there was neither evidence, nor any visible indication, that renovations were about to start across the road. Staff advised that the Monday after their arrival, works commenced and it was noisy. I apologized for all inconvenience and as per standard procedure, a note was added to the website. At the same time, having been told that the group was celebrating collective birthdays, staff delivered 4 new beach chairs, an umbrella, as well as two bottles of Prosecco. I likewise had staff deliver additional toilet paper. With respect to the TV's, all were tested and working on Saturday morning on final inspection. The LR TV was discovered burnt out that afternoon, the result of a suspected brown out. It was immediately replaced with an even larger flat screen. The bedroom TV's lost service through no fault of the villa owner. Our previous service provider was/is having problems across the island and many homes found themselves without TV and/or internet for the whole week. Fortunately, a different provider is used for internet at our villas. While TV service was restored as soon as we could get the provider in, we have now changed all villas to a new supplier and reception/service is excellent. There was one safe that did not open, located in the Master bedroom. When the supervisor arrived at the villa, it was discovered that the door had been closed with force, causing the battery to fall out. This rendered it inoperable. The battery pack was restored to position and as a precaution, we left them the master key. Pelican Vista is a great luxury rental, excellent value for money, as previous testimonials attest. We apologize in advance for any inconvenience while the neighbors build their pool.

Awwww, Alison, thanks for the kind words! I loved every minute of working with you and your family, and I'm thrilled that we made you happy! Come home soooooon!!! Biggest hugs to all. Bash

Awww, thanks for this wonderful review Suzanne! Ya'll were great and we're waiting for you to come back 'home' to us real soon!! Don't be strangers! Basia

Thank you so much for the kind words! Planning your vacation here in Provo with you was a pleasure and a delight and the entire Tranquility crew looks forward to your coming back home' to us soon! Basia

Thank you so very much for your praise and kind words. They are deeply appreciated. And thanks for letting us know about the dogs; we'll follow up. Remember, don't be strangers...come back 'home' soon. :)